IQ-EQ
Investor Services
ClientServiceManager
Neural analysis suggests this role is
optimal for mid candidates.
“Client Service Manager at IQ-EQ. Skills: client relationship management, service delivery, business development, regulatory compliance. manage and develop relationships with a portfolio of clients, acting as the primary point of contact and escalation lead. oversee high-quality service delivery across client operations, ensuring services are delivered accurately, efficiently, and in line with agreed KPIs and regulatory requirements”
What You'll Achieve.
ensuring exceptional service delivery; driving portfolio growth; maintaining governance and regulatory standards; seamless client servicing; operational excellence; revenue growth across the client portfolio
Industry & Context.
solutions-driven
What They're Looking For.
Must Have
experience within financial services, including managing client portfolios and stakeholder relationships, knowledge of investment structures and regulatory frameworks, ideally within the Dutch financial services landscape, excellent leadership, communication, and stakeholder management skills with a client-focused and commercial mindset, highly organised, proactive, and solutions-driven, with the ability to manage multiple priorities effectively, fluency in English
Nice to Have
Dutch considered an advantage
What You'll Do.
manage and develop relationships with a portfolio of clients
acting as the primary point of contact and escalation lead
oversee high-quality service delivery across client operations
ensuring services are delivered accurately
and in line with agreed KPIs and regulatory requirements
identify upsell and cross-sell opportunities
contribute to business development initiatives
and support revenue growth across the client portfolio
support governance and compliance activities
including board meeting participation
oversight of compliance reviews
and escalation of key risks or operational issues where required
How You'll Work.
Team & Collaboration
collaborate closely with internal teams across Legal, Accounting, Compliance, and Operations to ensure seamless client servicing and operational excellence
Communication Scope
excellent communication skills
Full Job Description
We’re a leading Investor Services group offering end-to-end services in administration, accounting, reporting, regulatory and compliance needs of the investment sector worldwide. We employ a global workforce of 6,500+ people across 24 jurisdictions and have assets under administration (AUA) exceeding US$857 billion. We work with 13 of the world’s top-15 private equity firms. Our services are underpinned by a Group-wide commitment to ESG and best-in-class technology including a global data platform and innovative proprietary tools supported by in-house experts. Above all, what makes us different is our people. Operating as trusted partners to our clients, we deliver intelligent solutions through a combination of technical expertise and strong relationships based on deep client understanding. We’re driven by our Group purpose, to power people and possibilities. You will manage a diverse portfolio of clients, acting as the primary relationship lead and trusted advisor across client servicing, operations, and business development activities. You will play a key role in ensuring exceptional service delivery, driving portfolio growth, and maintaining strong governance and regulatory standards within a collaborative and fast-paced environment. What you'll do: * You will manage and develop strong relationships with a portfolio of clients, acting as the primary point of contact and escalation lead * You will oversee high-quality service delivery across client operations, ensuring services are delivered accurately, efficiently, and in line with agreed KPIs and regulatory requirements * You will identify upsell and cross-sell opportunities, contribute to business development initiatives, and support revenue growth across the client portfolio * You will collaborate closely with internal teams across Legal, Accounting, Compliance, and Operations to ensure seamless client servicing and operational excellence * You will support governance and compliance activities, including board
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