Electrum Software

Fintech

ClientServiceManager

$650–950k ~AI est. Cape Town, Western Cape, South Africa FULL TIME
Market Sentiment
HIGH DEMAND

Neural analysis suggests this role is
optimal for Manager candidates.

The Brief

“Client Service Manager at Electrum Software. Skills: Client Relationship Management, Account Health, Stakeholder Engagement, Fintech Landscape. Serve as custodian of client relationship. Act as primary interface into Electrum”

What You'll Achieve.

Drive overall account health; Deliver exceptional client experiences

Industry & Context.

Fintech
Problems you'll solve

Analytical Proficiency; Actionable insights

Eligibility Requirements

After-hours escalations

What They're Looking For.

Must Have

Bachelor's degree in technology or business, 5 to 7 years of experience as Client Service or Customer Success Manager, Managing multiple enterprise accounts in fintech or technology, High-level understanding of South African fintech landscape, Proficiency in Google Suite, Proficiency in Data Analytics/Reporting, Executive Communication skills, Client-Centric Proactivity, Analytical Proficiency, Cross-Functional Influence, Technical Translation expertise, Accountability and Level-Headedness, Professionalism

What You'll Do.

Serve as custodian of client relationship

Act as primary interface into Electrum

Drive overall account health

Shape engagement strategies with C-suite stakeholders

Act as internal glue uniting teams

Understand client core business goals

Lead cross-functional solutions during standard operations

Lead cross-functional solutions during critical escalations

How You'll Work.

Team & Collaboration

Uniting engineering, product, and sales teams; Cross-functional solutions

Communication Scope

Executive Communication; Client Communication

Full Job Description

**Electrum is a next-generation payment software technology company.** Since 2012, we've delivered trusted, enterprise-grade, cloud-native software to optimise financial transaction processing. Our deep expertise has established us as a respected partner in high-volume, low-value payment schemes, enabling clients to deliver services to millions of South Africans daily. At Electrum, we are**grounded in impact** – designing solutions that matter, acting with urgency, and continuously learning as we scale. We believe in **creating togethe** r – working side by side with our clients and teams to build meaningful, lasting solutions. We prioritise **making it safe** – encouraging open communication, smart risk-taking, and trust so that creativity and alignment thrive. And we back **empowered strong teams** – hiring brilliant people, collaborating hard, and holding each other to high standards while leading with empathy and kindness. **When you join the Electrum team, you’ll get to:** * **Be part of the entire journey** — from the spark of an idea to the final product launch. * Grow your skills through **world-class training and hands-on learning** every day. * Receive **mentorship and guidance from industry leaders** who are invested in your success. * Work in a **dynamic, innovative workplace** where collaboration and creativity thrive. * **Tackle real-world customer challenges** and see the impact of your work firsthand. * Explore **plenty of opportunities to grow your career** and expand your expertise. * Gain **valuable experience in a leading Software environment,** contributing to meaningful, high-impact projects. ### The Opportunity As a Client Service Manager, you’ll join the next-generation payments technology company whose cloud-native software powers millions of daily transactions for South Africans. This is an opportunity to wield genuine strategic influence, accelerating your career through hands-on ownership of high-impact enterprise fintech accounts within

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