ClientServiceCoordinator

_**A Bit About Us**_ White Sky was established in 2002 and has since blossomed into Australia's premier music accounting firm. For over two decades, we have set the industry standard, partnering with the nation's biggest entertainment stars, both on stage and behind the scenes. At White Sky, we pride ourselves on our vibrant and friendly atmosphere, making it a place where people genuinely love to work. Our strong emphasis on teamwork has cultivated a culture of dedication and fun, where everyone is committed to delivering top-notch service while enjoying every moment of the journey! On Wednesday 26th February White Sky became part of BlueRock! Like White Sky, BlueRock is tech-enabled, entrepreneurial and here to help clients focus on what they love. ### What you'll be doing This is a varied role where no two days look the same. You'll be the backbone of the team, working closely with the Practice Manager and supporting our Directors and Partners while making sure our clients feel looked after at every touchpoint. * **Client onboarding & offboarding** — managing the end-to-end process and being the go-to for client queries and escalations * **Offshore Team Leadership** – Direct and develop a team of three to deliver comprehensive administrative support across the division * **ATO client administration** – Contacting the ATO for all client queries, including payment arrangements and lodgements * **Proposals & engagement letters** — drafting documents in Ignition, following up on signatures and keeping HubSpot up to date * **Mail management** — handling incoming and outgoing physical mail, plus supporting our offshore team with ATO correspondence via ATOmate * **Director & partner support** — scheduling meetings, booking rooms, arranging travel and preparing presentations or reports as needed * **Team events & onboarding** — helping coordinate social events and making sure new starters hit the ground running **Requirements** * Previous experience (1 year minimum) in a