PwC Greece
Information Services
ClientServiceAssociate
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“Client Service Associate at PwC Greece. Skills: Client Service, Expert Search, Negotiation. Review client project briefs. Conduct high-level research”
What You'll Achieve.
Delivering exceptional client service and value; Result orientation
Industry & Context.
Ability to think critically
What They're Looking For.
Must Have
BSc in any field with a academic record, 0–3 years of professional experience in customer service/support roles, Excellent knowledge of MS Office Suite, Excellent command of the English language, both written and oral, Ability to think critically and quickly in fast-paced environments, Natural aptitude for negotiation and sales, with a client-first mindset, Commitment to delivering exceptional client service and value, Excellent communication skills and ability to collaborate effectively, time and project management skills under tight deadlines, High level of result orientation and ownership, with excellent prioritization skills
Nice to Have
MSc in any filed will be considered as an asset, Fluency in an additional language is a plus, interest in the business world, shown through studies, internships, or projects
What You'll Do.
Review client project briefs
Conduct high-level research
Source and reach out to potential experts
Screen experts critically
Connect selected experts with clients
Manage multiple client projects
Keep accurate records in CRM systems
Assist with insights projects
Participate in Executive Partnerships
Build and maintain client relationships
Align with quality standards
Contribute to sales activities
How You'll Work.
Team & Collaboration
Collaborate effectively with stakeholders; Provide timely updates to stakeholders
Communication Scope
Excellent communication skills; Written communication; Oral communication
Process & Methodology
Time management, Project management, Prioritization skills
Full Job Description
On behalf of our client, a well-established company in the**Information Services** industry, we are looking to recruit a **Client Service Associate**. **Responsibilities:** * Reviews client project briefs to understand knowledge gaps and defines expert search criteria * Conducts high-level research on industries and companies to map the landscape and identifies the most relevant experts * Sources and reaches out to potential experts via phone, LinkedIn, and email * Screens experts critically, ensuring their experience and knowledge is aligned with client needs * Connects selected experts with clients for qualitative interviews or consultations, ensuring quality and relevance * Manages multiple client projects simultaneously, prioritizing tasks and maintaining effective time management and communication * Keeps accurate records in CRM systems and provides timely updates to stakeholders on progress, risks, and next steps * Assists with insights projects using deep research techniques and creates bespoke analyses based on client briefs * Participates in Executive Partnerships by identifying individuals with the right skills and experience for client relationship and acquisition needs * Builds and maintains strong client relationships across consulting firms, private equity, hedge funds, and corporates * Aligns with quality standards and actively contributes to sales activities, including negotiation and upselling where appropriate **Requirements** * BSc in any field with a strong academic record * MSc in any filed will be considered as an asset * 0–3 years of professional experience in customer service/support roles * Excellent knowledge of MS Office Suite * Excellent command of the English language, both written and oral * Fluency in an additional language is a strong plus * Strong interest in the business world, shown through studies, internships, or projects * Ability to think critically and quickly in fast-paced environments * Natural aptitude for negotiation and s
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