Focus Financial Partners

Financial Services

ClientServiceAssociate

$60–65k Illinois, United States Remote Friendly
The Brief

“Client Service Associate at Focus Financial Partners. Skills: client relationship management, operational support, communication, accuracy. Deliver accurate, timely service to advisors and clients with a “one-contact resolution” mindset. taking full ownership of issues through final resolution”

What You'll Achieve.

one-contact resolution mindset; ensure work is completed accurately and thoughtfully; pride in getting the details right

Industry & Context.

Financial Services
Problems you'll solve

problem-solving skills

What They're Looking For.

Must Have

1+ years relevant experience (including internships), self-initiated follow-through, time management, problem-solving skills, consistent accuracy and care, Proficiency in Microsoft Office applications, including Outlook, Word, Excel, and PowerPoint, proven ability to learn other software and technology, Clear and effective written and verbal communication skills, Demonstrates sound judgment and discretion when handling sensitive client information and financial transactions, Ability to manage multiple priorities in a fast-paced environment while working both independently and collaboratively, interest in financial planning and investments, desire to grow and develop in the role

Nice to Have

Salesforce experience

What You'll Do.

timely service to advisors and clients with a “one-contact resolution” mindset

taking full ownership of issues through final resolution

Serve as the primary liaison among custodians

providing end-to-end operational support including account openings

required documentation

proactive follow-through on client- and advisor-initiated requests

Manage and prioritize multiple advisor and client requests across email

proactive communication with advisors and clients

providing timely updates

managing expectations

Ensure precision and consistency in processing requests and transactions

How You'll Work.

Team & Collaboration

partner closely with Wealth Advisors to support and strengthen client relationships; working both independently and collaboratively; collaborative team

Communication Scope

Clear and effective written and verbal communication skills; Maintain clear, proactive communication with advisors and clients; providing timely updates; managing expectations

Process & Methodology

manage multiple timelines

Free ATS check

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