ClientServiceAssociate

Application Deadline: 06/18/2026 Address: 595 Burrard Street Job Family Group: Wealth Sales & Service Supports one or more Investment Advisors (IAs) and IA Team and staff, and branch operations with day-to-day administration and provides exceptional client service to support achievement of business objectives. A client-focused role, committed to managing and growing client relationships through the delivery of service and advice. * Books meetings with new prospects and prepares introductory package for the prospect/referral. * Coordinates marketing activities on behalf of the advisory team, including website, social media initiatives, client recognition for meaningful life events, and the planning of client events. * Schedules and helps prepare client portfolio reviews for the Investment Advisors including setting up client calls, scheduling meetings, preparing reviews and provides updates to IA. * Follows up on client inquiries, account maintenance, new accounts set-up, transfers and remitting funds from registered and non-registered accounts upon client’s request. * Resolves client complaints in a timely and effective manner; escalates as required. * Accepts and executes client initiated trades over the phone or in person and provides stock information as requested. * Handles clients’ general day-to-day requests and inquiries including basic money movement (e.g., wires, transfers), technology issues, and account opening and update, and follows up in a timely and confidential manner. * Generates reports and documents for IAs and clients as requested and processes items for client accounts and files. * Maintains and organizes client database and client files. * Monitors incoming and outgoing assets and notifies IA of required actions to rebalance portfolios. * Administers and processes documentation related to client files and regulatory requirements. * Monitors redocumentation of client accounts on regular cycle to ensure client information and documentation is up-