Deutsche Bank Group
ClientServiceAnalyst,NCT
Neural analysis suggests this role is
optimal for Mid candidates.
“Client Service Analyst, NCT at Deutsche Bank Group. Skills: Client Retention, Client Growth, Client Development, Service Coverage. Retain, grow, and develop strategic client relationships. Facilitate interactions with new and existing clients”
What You'll Achieve.
Retaining, growing and developing strategic client relationships; Clean Mystery Shopping Audit report; Closure of all Customer Complaints within the committed TAT's
Industry & Context.
Well groomed
What They're Looking For.
Must Have
Graduation, 2 to 4 Years in relevant field
What You'll Do.
and develop strategic client relationships
Facilitate interactions with new and existing clients
Liaise with clients and support account queries
Build relationships and operations
Ensure adherence to internal policies
Ensure adherence to external legal/regulatory frameworks
Ensure strict adherence to all internal and external guidelines
Monitor expenses and control costs
Track waivers and manage leads
Ensure proper display of all Regulatory Circulars
Accurately process all account opening forms
Ensure Voucher Management
Rules of Custodianship
Key Management guidelines are followed
Handle exceptions and track deferrals
Review suspicious transactions and NR Credits
Ensure clean Mystery Shopping Audit reports
and close Customer Complaints
Ensure best in class service standards
Maintain proper controls and access to Cash / Locker Area
Report suspicious transactions immediately
How You'll Work.
Team & Collaboration
Synergize with all the channels in the Area
Communication Scope
Excellent communication in English
Full Job Description
## _**Job Description:**_ **Job Title:****Client Service Analyst, NCT** **Location: Surat, India** **Role Description:** Client Service is responsible for retaining, growing and developing strategic client relationships for a portfolio of (country, regional or global) clients for which they have primary service coverage responsibility, in line with applicable internal policies and external legal/regulatory frameworks. Work includes: Facilitating interactions with new and existing clients * Liaising with clients and supporting their account related queries * Building relationships and operations where needed * Ensuring adherence to internal policies and external legal/regulatory frameworks **What we’ll offer you** As part of our flexible scheme, here are just some of the benefits that you’ll enjoy, * Best in class leave policy. * Gender neutral parental leaves * 100% reimbursement under childcare assistance benefit (gender neutral) * Sponsorship for Industry relevant certifications and education * Employee Assistance Program for you and your family members * Comprehensive Hospitalization Insurance for you and your dependents * Accident and Term life Insurance * Complementary Health screening for 35 yrs. and above **Your key responsibilities** * Ensure strict adherence to all internal and external guidelines (KYC & Money Anti Launderings, Audits) * Ensure proper monitoring of expenses and controlling costs, waiver tracking & lead management * Ensure proper display of all Regulatory Circulars in the Area * Accurate processing of all account opening forms MF applications * Voucher Management, Rules of Custodianship , Key Management guidelines, are followed without any deviation * Exception handling / deferral tracking and monitoring * Suspicious transactions, large cash txn's, NR Credits are reviewed and the necessary process is followed as per the guidelines laid * Ensure Area has a clean Mystery Shopping Audit report both by Internal as well as External auditors * Ens
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