Bybit
FinTech
ClientServiceAnalyst-Livechat(Russian)
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Client Service Analyst - Livechat (Russian) at Bybit. Skills: Customer support, Livechat, Russian communication. Assist clients via live chat. Assist clients via email”
Industry & Context.
Constructive feedback; Suitable solutions
5 days shift work, Includes weekends, Includes Public Holidays
What They're Looking For.
Must Have
Bachelor degree in finance, Bachelor degree in economics, Bachelor degree in mathematics, Diploma in business administration, Diploma in business management, Proficient in English, Proficient in Russian
Nice to Have
2-4 years customer service experience, Trained in frontline operations, Experience in financial institutions, Experience in fintech
What You'll Do.
Assist clients via live chat
Assist clients via email
Ensure excellent customer service
Manage client inquiries
Manage client complaints
Follow up on inquiries
Follow up on complaints
Convert customer needs to feedback
Convert customer needs to solutions
Ensure smooth frontline operations
Flag discrepancies to management
Flag situational risk to management
Enhance team performance
Enhance work efficiency
How You'll Work.
Team & Collaboration
Global collaboration; Internal events
Communication Scope
Russian communication; Russian writing
Full Job Description
About Us Established in 2018, Bybit is one of the world’s leading cryptocurrency exchanges and digital financial platforms, serving over 80 million users across more than 200 countries and regions. Powered by world-class technology and a user-first mindset, Bybit delivers a seamless ecosystem across trading, payments, wealth management, custody, institutional services, and Web3 — connecting users to the future of digital finance. Our core values define how we build. We listen, care and improve to create products and experiences that put users first. Backed by a global team of ambitious builders, problem-solvers, and innovators, we foster a high-performance and fast-moving environment where talent is empowered to drive real impact at the global scale. Supported by 24/7 multilingual customer service and a strong commitment to innovation, we are shaping the future of finance through technology, collaboration, and bold execution. Today, Bybit is recognized as one of the most trusted and transparent platforms in the digital asset industry, continuing to expand its global presence while building the infrastructure for the next generation of financial services. Please note that Russian reading and typing is a must Job Description: Assist clients on all inquiries via live chat or email Ensure efficient and excellent customer service experience provided Be well equipped with the Company's platform/product including keeping abreast of general market conditions Diligently and effectively manage and follow up on inquiries/complaints of current/prospective clients Possess a strong ability to understand what customers truly need and convert it to constructive feedback and suitable solutions for management Ensure frontline operations are smooth, including flagging out any necessary discrepancy or situational risk to management on time. Continuously seek improvement to enhance team’s performance and work efficiency including overall work process Requirement Ideal candidate possess
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