Bybit
FinTech
ClientServiceAnalyst-Campaign&Bonus
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Client Service Analyst - Campaign & Bonus at Bybit. Organize guidelines. Update guidelines”
Industry & Context.
What They're Looking For.
Must Have
Comprehension skills, Interpersonal skills, Ability to work independently, Good written English, Good spoken English
Nice to Have
Proficiency in Sprinklr is a plus, Mandarin is an added advantage
What You'll Do.
Assist in addressing user inquiries
Assist in addressing product inquiries
Analyze user feedback
Analyze user experiences
Follow up on feedback
Collaborate with teams in writing content
Collaborate with teams in editing content
How You'll Work.
Team & Collaboration
Collaborate with relevant teams
Communication Scope
Written English; Spoken English
Full Job Description
About Us Established in 2018, Bybit is one of the world’s leading cryptocurrency exchanges and digital financial platforms, serving over 80 million users across more than 200 countries and regions. Powered by world-class technology and a user-first mindset, Bybit delivers a seamless ecosystem across trading, payments, wealth management, custody, institutional services, and Web3 — connecting users to the future of digital finance. Our core values define how we build. We listen, care and improve to create products and experiences that put users first. Backed by a global team of ambitious builders, problem-solvers, and innovators, we foster a high-performance and fast-moving environment where talent is empowered to drive real impact at the global scale. Supported by 24/7 multilingual customer service and a strong commitment to innovation, we are shaping the future of finance through technology, collaboration, and bold execution. Today, Bybit is recognized as one of the most trusted and transparent platforms in the digital asset industry, continuing to expand its global presence while building the infrastructure for the next generation of financial services. SME Campaign Organize, update and announce relevant guidelines, product changes or new mechanisms to ensure all Customer support members can accurately and efficiently resolve user inquiries. Assist in addressing user and product inquiries on social media platforms and cases related to platform products. Analyze user feedback and experiences regarding events and event products, providing actionable insights, ensure feedback are promptly followed up and assisted. Collaborate with relevant teams in writing and editing of help center articles and content related to events. Requirements: Passionate about cryptocurrency with strong comprehension and interpersonal skills with ability to work independently. Excellent communication skills are required (Good written and spoken English, Mandarin is an added advantage) Strong
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