ClientServiceAnalyst

## _**Job Description:**_ **Job Title: Client Service Analyst** **Corporate Title: AS** **Location: Bangalore, India** **Role Description** * Ensuring DB Service Standards wrt to Customer Service, Compliance and Corporate Security are adhered too. * Ensure total Compliance of all audit guidelines set by External (RBI, NSDL) and Internal OR Auditors. **What we’ll offer you** As part of our flexible scheme, here are just some of the benefits that you’ll enjoy * Best in class leave policy * Gender neutral parental leaves * 100% reimbursement under childcare assistance benefit (gender neutral) * Sponsorship for Industry relevant certifications and education * Employee Assistance Program for you and your family members * Comprehensive Hospitalization Insurance for you and your dependents * Accident and Term life Insurance * Complementary Health screening for 35 yrs. and above **Your key responsibilities** * Ensure strict adherence to all internal and external guidelines (KYC & Money Anti Launderings, Audits) * Ensure proper monitoring of expenses and controlling costs, waiver tracking & lead management * Ensure proper display of all Regulatory Circulars in the Area * Accurate processing of all account opening forms MF applications * Voucher Management, Rules of Custodianship , Key Management guidelines, are followed without any deviation * Exception handling / deferral tracking and monitoring * Suspicious transactions, large cash txn's, NR Credits are reviewed and the necessary process is followed as per the guidelines laid * Ensure Area has a clean Mystery Shopping Audit report both by Internal as well as External auditors * Ensure proper tracking, responses and closures of all Customer Complaints within the committed TAT's. * Ensuring best in class service standards to all the Area customers by synergizing with all the channels in the Area * Ensuring proper controls and access is maintained to the Cash / Locker Area at all times. Any suspicious transaction must immedia