Comcast Business
ClientServiceAnalyst
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Client Service Analyst at Comcast Business. Skills: program management, cross-functional coordination, vendor/stakeholder management, operational metrics, resource planning, continuous improvement. program management activities and alignment for strategic programs. coordinating among a wide range of cross-functional internal and external resources to ensure that programs are within the scope, within budget and on schedule”
Industry & Context.
identifying and analyzing risks and issues; making adjustments consistent with plan objectives; escalates issues to designated team members for guidance and assistance on how to approach and resolve
Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
What They're Looking For.
Must Have
Bachelor's Degree, 2-5 Years Relevant Work Experience
What You'll Do.
program management activities and alignment for strategic programs
coordinating among a wide range of cross-functional internal and external resources to ensure that programs are within the scope
within budget and on schedule
development and delivery of new programs
understanding the scope of programs as defined by the product and business requirements and the budget process
participating in the key planning of program milestones
driving alignment to these milestones
identifying and obtaining participation from required cross-functional core team members
maintaining program plans and program record
identifying and scheduling all the work required to fulfill program scope
identification and management of critical path tasks
reviewing program plans regularly for conformance to program strategy
communicating program status
including program risks and their mitigation strategies
driving the development and implementation of key goals
objectives and success criteria for the program
ensuring clear communication and alignment with stakeholders and delivery teams
identifying and analyzing risks and issues
tracking and managing the program schedule and task details
ensuring the program plan is reviewed and approved
analyzing the actual performance against the plan and making adjustments
ensuring program milestones are accomplished and overall timelines are met
documenting all major plan changes in scope
communicating updates on major milestones and keeping all stakeholders informed of progress and issues
managing proposed changes to program parameters and ensuring appropriate processes and communications are followed
escalating issues to designated team members for guidance and assistance
serving as liaison with Divisional and Regional market resources to prepare markets
and resources for deployment
monitoring the quality of program deliverables
ensuring program objectives and success criteria are actively managed and achieved
assisting in the development and monitoring of deployment strategies and tools to support the implementation of programs in the field through trials and controlled customer deployments
delivering on commitments
consistent and punctual attendance
working nights and weekends
variable schedule(s) and overtime as necessary
How You'll Work.
Team & Collaboration
coordinating among a wide range of cross-functional internal and external resources; working with senior staff members to identify and obtain participation from required cross-functional core team members, including matrixed project managers; working with the core team and senior staff member(s) to identify and schedule all the work required to fulfill program scope; reviews program plans regularly with senior staff member(s); ensures clear communication and alignment with stakeholders and delivery teams; working with senior staff member(s) and core team to identify and analyze risks and issues; communicates updates on major milestones and keeps all stakeholders informed of progress and issues; working with senior staff members to manage proposed changes to program parameters; escalates issues to designated team members for guidance and assistance; serve as liaison with Divisional and Regional market resources; working with senior staff to ensure program objectives and success criteria are actively managed and achieved; support a culture of inclusion in how you work and lead; do what's right for each other, our customers, investors and our communities
Communication Scope
clearly communicates program status; ensures clear communication and alignment with stakeholders; communicates updates on major milestones; keeps all stakeholders informed of progress and issues; ensures appropriate processes and communications are followed
Process & Methodology
program management, planning, scheduling, risk management, stakeholder management, budget management, scope management, timeline management, critical path analysis
Full Job Description
Comcast Business offers a suite of Connectivity, Communications, Networking, Cybersecurity, Wireless, and Managed Solutions to help global organizations of all sizes prepare for what’s next. Powered by the nation’s largest Gig-speed broadband network and backed by 24/7 customer support, Comcast Business is the nation’s largest technology provider to small businesses and one of the leading service providers to the Enterprise market. Comcast Business has been consistently recognized by industry analysts and associations as a leader and innovator, and one of the fastest growing providers of Ethernet services. **Job Summary** Responsible for the program management activities and alignment for strategic programs, coordinating among a wide range of cross-functional internal and external resources to ensure that programs are within the scope, within budget and on schedule, with guidance from senior staff member(s). Serve as the program lead, responsible and accountable in the planning, development and delivery of new programs. **Job Description** **Responsibilities:** * Understands the scope of programs as defined by the product and business requirements and the budget process. Actively participates in the key planning of program milestones drives alignment to these milestones. * Works with senior staff members to identify and obtain participation from required cross-functional core team members, including matrixed project managers. * Maintains program plans and program record. Works with the core team and senior staff member(s) to identify and schedule all the work required to fulfill program scope, including identification and management of critical path tasks. Reviews program plans regularly with senior staff member(s) for conformance to program strategy and clearly communicates program status, including program risks and their mitigation strategies. * Drives the development and implementation of key goals, objectives and success criteria for the program. Ensures clear
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