PHMG
Media
ClientRetentionsManager
Neural analysis suggests this role is
optimal for Manager candidates.
“Client Retentions Manager at PHMG. Skills: Client retention, Revenue generation, Relationship management. Manage B2B clients. Retain B2B clients”
What You'll Achieve.
Exceed retention objectives; Exceed revenue objectives
Industry & Context.
Problem solving
What They're Looking For.
Must Have
B2B sales experience, Account management experience, Retention experience, Customer success experience, Relationship-building skills, Negotiation skills, Excellent verbal communication, Excellent written communication, Commercially driven mindset, Customer-focused mindset, Manage multiple priorities, Handle challenging conversations, Objection management, Organisational skills, Attention to detail, Proactive problem solving, Proactive client engagement
What You'll Do.
Build lasting relationships
Identify opportunities for value
Handle retention conversations
Investigate client concerns
Resolve client concerns
Develop understanding of products
Develop understanding of services
Collaborate with internal teams
Ensure seamless client experience
Maintain accurate records
Update activity in CRM
Achieve retention objectives
Exceed retention objectives
Achieve revenue objectives
Exceed revenue objectives
How You'll Work.
Team & Collaboration
Internal teams
Communication Scope
Client consultation; Retention conversations
Full Job Description
Client Retentions Manager 📍 Old Trafford, Manchester 💰 £35,000 basic salary + uncapped commission (£62,000+ OTE) 🕒 North American shift pattern | 4 or 4.5-day working week options available | 1 day remote working per week About PHMG PHMG is the world's leading audio branding agency, helping businesses create stronger customer experiences through sound. Since launching in Manchester in 1998, we've grown into a global organisation serving nearly 40,000 clients across more than 50 countries. Our client portfolio spans internationally recognised brands including Coca-Cola, Samsung, Adidas and Audi, as well as thousands of growing businesses worldwide. Through a combination of creativity, technology and commercial expertise, we help organisations transform how they communicate with their customers. In 2025, PHMG became employee owned, marking an exciting milestone in our journey. This means our people have a direct stake in our future success, reinforcing our commitment to innovation, collaboration and long-term growth. With over 800 colleagues across six international locations and a King's Award for Enterprise recognising our achievements in innovation and growth, there has never been a better time to join PHMG. The Opportunity We're looking for a commercially minded Client Retentions Manager to join our North American division and play a key role in protecting and developing our existing client relationships. This is not a traditional customer service position. You'll take ownership of a portfolio of business clients, building strong relationships, understanding their objectives and identifying opportunities to retain, renew and expand their services with PHMG. Success in this role comes from balancing exceptional relationship management with strong commercial awareness. You'll act as a trusted advisor to clients while confidently navigating conversations around contract renewals, service enhancements and long-term partnerships. If you're a natural communicator who
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