Johnson Controls
ClientResourceCoordinator
“Client Resource Coordinator at Johnson Controls. Skills: service scheduling, customer service, resource planning. Receive and schedule customer calls for service. Manage schedule of assigned technicians”
What You'll Achieve.
timely completion of preventative maintenance; aligns with monthly forecasting goals; progress completed jobs through the appropriate business process; work has been performed to the customer’s expectations; ensure completion in an established timeframe; financial impact to desired business goals
Industry & Context.
resolve concerns quickly; resolve customer issues
What They're Looking For.
Must Have
two to five years of service industry experience managing service operations and/or service scheduling, ability to perform work independently, solid organizational and attention to detail skills, interpersonal skills to effectively communicate with both internal and external clients, ability to simultaneously handle a large and diverse number of projects, tasks and issues with tact, cooperation, and persistence, prioritize work activities based upon financial impact to desired business goals, influence diverse teams to accomplish tasks/goals
Nice to Have
Associates degree, Experience and/or basic project accounting or costing principals
What You'll Do.
Receive and schedule customer calls for service
Manage schedule of assigned technicians
Ensure schedule allows timely completion of preventative maintenance
Align schedule with monthly forecasting goals
Debrief activities of assigned technicians daily
Coordinate with technicians to resolve concerns
Assess job completion
Progress completed jobs through business process
Receive customer requests for service
Coordinate labor scheduling
Communicate action plan to customer
Ensure work performed to customer expectations
Perform follow-up with customer
Answer customer inquiries
Resolve customer issues
Escalate customer issues
Provide technicians with daily schedules
Maintain consistent communication with technicians
Follow up on activities for completion
Keep customer account information up to date
Support call management activities
Support scheduling of tasks
Manage scheduled service visits
Support parts ordering
Process auto SR quotes
Attend planning/scheduling meeting
Monitor time reporting submission
Monitor expense reporting submission
Review unassociated time
Correct unassociated time
Complete timesheets for technicians
Perform administrative activities
How You'll Work.
Team & Collaboration
collaborates with Customer Billing Coordinators; collaborates with Customer Support Coordinators; influence diverse teams to accomplish tasks/goals
Communication Scope
effectively communicate with both internal and external clients
Process & Methodology
handle a large and diverse number of projects, tasks and issues
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