ClientResourceCoordinator2

Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education. For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward. **Be part of the future!** We are one team, dedicated to working collaboratively to create the purposeful solutions that propel the world forward. We hope you will join our diverse team of top people – you bring your talent, and we’ll give you the space and opportunities to grow and succeed. We are committed to make a difference. **What we offer:** • Competitive Starting Pay • Paid Training • Global Advancement Opportunities • Company Vehicle (as applicable) • Referral Bonuses • Comprehensive Benefits • Medical/Dental/Vision insurance • Health Savings Account (HSA) • Life Insurance • 401(k) savings plan with company match • Short-Term and Long-Term Disability • Employee Assistance Program • Wellness Program • And More! **What you will do:** This position will be responsible for the scheduling and optimization of service work. The scheduler will have the responsibility of ensuring all customer commitments are met regarding service delivery. Will also handle some billing and on hold resolution. **How you will do it:** * Utilize the automated scheduler functionality in Oracle (ACE) and assign the service call to the optimal technician based on skills, territories, customer preferred technician (if applicable), availability of the technician, service contract response time, criticality of the call and proximit