Inkomoko
Finance / FinServ
ClientRelationshipOfficer
“Client Relationship Officer at Inkomoko. Skills: Client Relationship Management, Customer Service, Communication. Manage a portfolio of clients and ensure their needs are met in a timely and efficient manner. Respond to client inquiries, resolving issues, escalation and doing follow ups”
What You'll Achieve.
ensure customer satisfaction; grow the customer base; ensure clients receive the best possible service and investment advice
Industry & Context.
Critical-thinker and problem-solver
Willing to take risks, create a safe space for others, be compassionate, and inclusive
What They're Looking For.
Must Have
Bachelor's Degree in a related field, 4 years of experience in a client-facing role in financial institutions in Ethiopia, Excellent communication skills, both verbal and written in English & Local Language, Excellent computer skills, especially with MS Excel and Word, interpersonal skills, presentation and organizational skills, Ability to work well in a team environment and in a fast-paced environment, Critical-thinker and problem-solver, Manages Diverse Relationships, Takes initiatives to Deliver, Proficient in Technology
Nice to Have
Understanding of micro-businesses, loans and savings products
What You'll Do.
Manage a portfolio of clients and ensure their needs are met in a timely and efficient manner
Respond to client inquiries
escalation and doing follow ups
Engage all of our clients on a regular basis
conduct interviews in order to identify
address any client concerns or issues and ensure customer satisfaction
Develop presentations for new clients to help them understand how the Inkomoko can help them
Update clients and customers on their portfolio activity and success
Develop and implement marketing strategies to grow the customer base
Build a customer relationship management strategy to ensure customer satisfaction
Manage and triage customer support ‘incidents’ and escalations
Maintain a perfect understanding of Inkomoko service offering to provide accurate presentations
Monitor and analyze results and Implementing changes accordingly
Lead on-site customer meetings and training
Use of Customer Support tools
Represent Inkomoko in the local business community and at conferences or other events
Maintain and organize client investment files
How You'll Work.
Team & Collaboration
Work collaboratively with other members of the investment team to ensure that clients receive the best possible service and investment advice.
Communication Scope
Excellent communication skills, both verbal and written in English & Local Language
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