Axi
Financial Services
ClientRelationshipManager(Korean)
“Client Relationship Manager (Korean) at Axi. Skills: Client relationship management, Korean market support. Manage direct Korean clients. Support client onboarding”
What You'll Achieve.
Improve client engagement; Support activation; Support retention; Reduce operational workload
Industry & Context.
Employment in Malaysia
What They're Looking For.
Must Have
Fluent Korean language skills, Appropriate rights and documentation for employment in Malaysia
Nice to Have
Experience from financial services, Experience from fintech, Experience from trading/FX/CFD, Experience from client-facing environments
What You'll Do.
Manage direct Korean clients
Support client onboarding
Support first deposit
Support trading activation
Assist KAMs with client servicing
Assist KAMs with account follow ups
Assist KAMs with campaign enquiries
Assist KAMs with operational requests
Assist KAMs with issue coordination
Support KAMs in managing administrative tasks
Provide support to clients and partners
Coordinate with internal teams
Monitor direct client activity
Identify opportunities for activation
Identify opportunities for reactivation
Identify opportunities for retention
Support execution of Korea market campaigns
Support client engagement initiatives
Support partner-related activities
Maintain accurate client records
Assist with preparing client updates
Assist with preparing market updates
Assist with preparing basic performance insights
Assist with preparing operational feedback
Handle client interactions professionally
Handle partner interactions professionally
Escalate client complaints
Escalate risk concerns
Escalate unusual activity
Escalate operational issues
Escalate compliance-related matters
Support team in maintaining client experience
Ensure adherence to regulatory obligations
Report suspicion of market abuse
Report suspicion of insider trading
Report suspicion of money laundering
Report suspicion of terrorism financing
Undertake additional responsibilities
How You'll Work.
Team & Collaboration
Work closely with internal teams; Coordinate with internal teams; Coordinate with Client Services; Coordinate with Compliance; Coordinate with Payments; Coordinate with Product; Coordinate with Technology; Coordinate with Marketing; Coordinate with Operations
Communication Scope
Client communication; Professional communication
Applying for this Client Relationship Manager (Korean) role?
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