Cox Automotive
ClientRelationshipManagerII
“Client Relationship Manager II at Cox Automotive. Skills: Client relationship management, Operational optimization, Data-driven insights. Track and analyze KPIs. Generate insights and deliver reports”
What You'll Achieve.
Optimize commercial fleet operations; Drive client growth and retention; Align internal operations with client success; Position organization as trusted advisor; Deliver high-touch service; Consistently meet or exceed client expectations; Ensure accurate documentation; Ensure adherence to procedural controls
Industry & Context.
Root cause analysis
Pre-employment drug test
What They're Looking For.
Must Have
Bachelor's degree, 2 years' experience in a related field, problem-solving skills, manage complex client relationships, deliver high levels of customer satisfaction, Excellent communication skills, proactive and transparent approach, analyze operational performance, identify gaps, recommend process improvements, Experience working with data, financial considerations, technology to support operational and client success
Nice to Have
master’s degree and up to 2 years’ experience, 6 years’ experience in a related field
What You'll Do.
Track and analyze KPIs
Generate insights and deliver reports
Conduct regular client meetings
Share performance metrics
Lead business reviews
Serve as primary point of contact
Act as escalation lead
Collaborate with cross-functional teams
Provide proactive updates
Resolve issues efficiently
Meet or exceed client expectations
Recommend efficiencies
Support development and maintenance of programs
Monitor SLA performance
Monitor customer satisfaction
Audit adherence to procedural controls
Lead client and internal calls
Coordinate cross-functional efforts
Report key concerns with solutions
Follow all corporate policies
How You'll Work.
Team & Collaboration
Cross-functional teams
Communication Scope
Client engagement; Performance metrics; Business reviews
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