ClientRelationshipManager

**About UOB** United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values – Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers. **Job Description** **Job Description** You will be part of a group of highly trained professionals who support the delivery of a high‑quality and consistent service experience for UOB Privilege clients. You will be responsible for managing, strengthening, and sustaining client relationships. This includes understanding client needs, coordinating service resolutions, and ensuring adherence to established service, operational, and regulatory standards. The position plays a key role in enhancing client satisfaction, supporting retention efforts, supporting business growth through mortgage cross‑sell opportunities and ensuring full compliance with KYC/AML requirements. **Key Responsibilities** * Serve as the primary service liaison for Privilege clients, ensuring efficient resolution of queries and consistent delivery of high service standards. * Coordinate with internal stakeholders to deliver seamless client experiences across operational, servicing, and administrative touchpoints. * Provide timely and accurate information, ensuring client needs are addressed in a professional and service‑oriented manner. * Uphold KYC and AML responsibility * Contribute to key business metrics through service excellence, including: **Gate Outflow** – executing retention strategies