Neiman Marcus
Luxury Retail
ClientRelationshipLead
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optimal for Entry candidates.
“Client Relationship Lead at Neiman Marcus. Skills: Client Relationships, Retail Fashion, Sales Growth. Become an expert on top clients. Cultivate relationships with client segments”
What You'll Achieve.
Achieve Client Development KPIs; Support client growth and development strategies
Industry & Context.
standing, bending, climbing stairs, lifting and carrying up to 10 pounds, flexible schedule, evenings, weekends, holidays
What They're Looking For.
Must Have
2-4 years of experience, Excellent oral and written communication skills, attention to detail, Basic proficiency with MS Office Product Suite
Nice to Have
luxury retail fashion experience, 4-year degree, advances proficiency in Excel
What You'll Do.
Become an expert on top clients
Cultivate relationships with client segments
Engage directly with clients
Develop tactics for Client Development KPIs
Oversee MVC clients and strategies
Monitor Client Development KPIs
Drive Client Development initiatives
Identify opportunities for PCR programs
Assist in coordinating in-store experiences
How You'll Work.
Team & Collaboration
Collaboration with Brand Experience; Partnership with Store Leadership Team
Communication Scope
Excellent oral and written communication skills
Full Job Description
Salary Range $22.03 - $27.54* **_Job Description:_** WHO WE ARE: Neiman Marcus is a leading luxury retailer that provides a curated product assortment, unparalleled services, and exclusive activations for customers in Pursuit of the Extraordinary. It is known for creating the Neiman Marcus magic through exceptional customer experiences including the Neiman Marcus Awards, Fantasy Gifts, seasonal campaigns, and “Retail-tainment” initiatives. Neiman Marcus has a rich history as a brand builder, bringing together the world's top luxury designers and customers to foster a dedicated following for generations. It serves customers across its 36 stores, digital channels, and through remote selling. It is part of Saks Global’s portfolio of world-class luxury retailers and real estate assets. YOU WILL BE: The Client Relationship Lead is assigned to a specific store. This role creates and supports growth and development strategies for targeted client segments at the store level, enabling associates to cultivate, develop, and strengthen relationships with clients of the Neiman Marcus brand. WHAT YOU WILL DO: • Become an expert on the top % MVC clients within the Store and/or Market • Cultivate relationships with all client segments within the store/market • Engage directly with clients, as appropriate, in support of client development efforts • Develop and decide the best tactics to deploy to achieve Client Development KPIs in Store or Market in collaboration with Brand Experience • Oversee MVC clients and strategies that support them (retention, migration, growth, etc.) • Monitors Client Development KPIs (e.g., trips frequency, spending tier migration, • engagement/building relationships) for new and existing customers with a focus on two-channel customers • Drives all Client Development-specific initiatives in Store or Market in partnership with Store Leadership Team • Leverage and use the Connect app as a key enabler to deepen and build relationships • Identify opportunities
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