Mantis Innovation
Energy
ClientRelationsSpecialist,Energy
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Client Relations Specialist, Energy at Mantis Innovation. Skills: Client relations, Account management, Issue resolution. Serve as primary point of contact. Communicate contract status”
What You'll Achieve.
Respond to 95%+ client inquiries within 1 business day; Resolve 90%+ client issues within defined SLA timelines; Reduce recurring client or supplier issues; Identify at least 2 process improvements per quarter; Maintain timely and accurate communication; Document follow-up in internal systems
Industry & Context.
Issue resolution; Troubleshooting
3-days a week in office, Prolonged periods of sitting, Working at a computer, Frequent use of keyboard, mouse, phone, Occasional standing, walking, bending, Lifting up to 25 pounds, Flexibility as needed
What They're Looking For.
Must Have
Bachelor’s degree in Business, Finance, Operations, Analytics, Equivalent experience in lieu of degree, Proficiency with Microsoft Office, Excel analytical skills, Detail-oriented, High degree of accuracy, Excellent communication skills, Excellent organizational skills, Ability to manage time effectively, Ability to set priorities, Ability to meet deadlines, Ability to learn and adapt to change
Nice to Have
Prior experience in customer service, Prior experience in professional services, Experience in energy, Experience in utilities, Experience in a contract-heavy operational environment, Exposure to finance-adjacent workflows, Billing experience, Margin analysis experience, Reporting experience
What You'll Do.
Serve as primary point of contact
Communicate contract status
Communicate billing questions
Communicate service changes
Provide ongoing support
Manage client relations mailbox
Monitor client relations mailbox
Ensure timely responses
Ensure appropriate follow-up
Maintain working relationships with energy suppliers
Support issue resolutions
Partner closely with internal sales teams
Support active accounts
Clarify contract details
Assist with client needs
Support channel partners
Address partner questions
Assist with client-related requests
Assist with post-deal support
Track account activity
Document account activity
Document communications
Track issue resolution
Document issue resolution
Troubleshoot post-sale issues
Resolve enrollment delays
Resolve billing discrepancies
Resolve supplier rejections
Drive issues to resolution
Escalate complex issues
Escalate time-sensitive issues
Escalate high-impact issues
Maintain ownership through resolution
Identify recurring issues
Identify process gaps
Contribute to continuous improvement
Maintain compliance with internal policies
Maintain compliance with documentation standards
Maintain compliance with industry requirements
How You'll Work.
Team & Collaboration
Internal sales teams; Channel partners; Energy supply partners
Communication Scope
Client communication; Internal communication; Partner communication; Supplier communication
Full Job Description
## Description Mantis Innovation provides managed facility services and turnkey program management with technology-enabled solutions that target the entire building footprint. We look at the entire facility—inside and out—and can impact 70% of what a building operator allocates critical budget dollars toward, including: Strategic electricity and natural gas procurement, renewable energy, and demand response; climate impact reduction and reporting, net zero strategies, and sustainability planning; roofing, solar, HVAC assessment management, pavement, building envelope, data center optimization, and EV charging; lighting/LED retrofits, HVAC/mechanical systems, and BMS/BAS improvements and implementation. The Client Relations Specialist plays a critical role in supporting and servicing existing client accounts by acting as a key liaison between clients, internal sales teams, channel partners, and energy supply partners. This role is responsible for maintaining strong relationships, ensuring accurate and timely contract processing, and resolving post-sale issues to deliver high-quality client experience throughout the contract lifecycle. ## OUTCOMES Respond to and triage 95%+ of client inquiries within 1 business day via shared inbox and direct communication channels Resolve ≥90% of client issues (billing, enrollment, supplier discrepancies) within defined SLA timelines Reduce recurring client or supplier issues by identifying and escalating at least 2 process improvements per quarter Maintain timely and accurate communication with Sales, channel partners, and suppliers, with follow-up documented in internal systems for assigned client issues. ## RESPONSIBILITIES Serve as a primary point of contact for assigned client accounts, including communication related to contract status, billing questions, service changes, and ongoing support Manage and monitor a shared client relations mailbox, ensuring timely responses, proper triage, and appropriate follow-up on inbound reque
Applying for this Client Relations Specialist, Energy role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Lever
- Lever uses a streamlined one-page form — apply in under 5 minutes.
- LinkedIn import works well; review parsed data before submitting.
- The cover letter field is optional but visible to reviewers — use it to differentiate.
- Referral codes from employees can significantly boost visibility of your application.
ANONYMOUS · UNFILTERED
What do employees actually say about Mantis Innovation?
Real rants from real employees. Read before you apply.