ClientRelationsManager

[Ingram Content Group (ICG)](http://www.ingramcontent.com) is hiring two Client Relations Managers to contribute to our team in our La Vergne, TN office. In this role, you will serve as the primary point of contact between Lightning Source and assigned key client publishers to resolve issues, lead the ongoing business relationship, instruct clients on policies/procedures, utilize industry experience in consultation with clients, and counsel them in the tools available through LS, as well as the broader Content group to maximize their success. In consultation with sales, you’ll take ownership of meetings with client publishers and provide constructive feedback. You will maintain client satisfaction exemplified by being client-focused and responding with a sense of urgency. In this role, you’ll work directly with other departments such as Sales, IT and Pre-media on client publisher-related production and quality issues. In addition, you will work cross departmentally on key projects that drive business development initiatives for the largest Lightning Source accounts. Ingram Content Group (“Ingram”) connects people with content in all forms. Providing comprehensive services for publishers, retailers, libraries, and educators, Ingram makes these services seamless and accessible through technology, innovation, and creativity. With an expansive global network of offices and facilities, Ingram’s services include digital and physical book distribution, print-on-demand, and digital learning. Required Qualifications: * Bachelor’s degree or year-for-year directly related experience in account management/success or support management * 4 years book industry (distribution, buying, selling) or client management experience * 1 year of experience with MS Excel and Word Preferred Qualifications: * Experience/knowledge of AI (Artificial Intelligence) tools * B2B Client Success or Client Management experience Key Responsibilities: * Conducts account reviews with assigned publisher cl