Forge Biologics
Biotech
ClientRelationsManager
“Client Relations Manager at Forge Biologics. Skills: Client relations, Account management, Program transparency, Client satisfaction. Serve as primary point of contact for client accounts. Act as client advocate internally”
What You'll Achieve.
Client satisfaction; Client retention; Expansion of client programs
Industry & Context.
Willingness to travel up to 25%, Ability to work onsite in Columbus, Ohio 2-3 days/week on average, Must be able to move and/or carry objects weighing up to 10 lbs
What They're Looking For.
Must Have
Bachelor's degree in Life Sciences, Business Administration, or a related field (or equivalent professional experience), 3+ years of experience in a client relations, customer success, account management, or client-facing project management role, Demonstrated ability to manage multiple client accounts simultaneously with a high degree of organization, follow-through, and responsiveness, Excellent written and verbal communication skills, including the ability to distill complex scientific or operational information for diverse audiences, and comfort presenting program status and strategic recommendations to executive-level stakeholders internally and at client organizations, Proven track record of building trusted client relationships and contributing to account retention and growth, Ability to collaborate and influence cross-functional internal teams without direct authority to drive outcomes on behalf of clients, Self-starter with prioritization skills and the ability to adapt in a fast-paced, dynamic environment, Proficiency in CRM and project management tools (e.g., HubSpot, Smartsheet, Microsoft Teams or similar), Experience contributing to or leading client business reviews, satisfaction surveys, or structured account planning processes, Willingness to travel up to 25% to attend client meetings and industry events, Ability to work onsite in Columbus, Ohio 2-3 days/week on average
Nice to Have
Experience in pharma, biotech, CDMO/CRO, or another regulated life sciences environment
What You'll Do.
Serve as primary point of contact for client accounts
Act as client advocate internally
Identify opportunities to grow client accounts
Translate client requirements into prioritized internal service
and maintain accurate program records
Generate regular reports on client satisfaction
Collaborate to contribute to client success stories
How You'll Work.
Team & Collaboration
Partner with Project Management, Technical Sales, Manufacturing, MS; Serve as the voice of the client in cross-functional discussions; Collaborate with the Client Development and Marketing teams; Ability to collaborate and influence cross-functional internal teams
Communication Scope
Excellent written and verbal communication skills; Distill complex scientific or operational information; Presenting program status; Presenting strategic recommendations
Process & Methodology
Client-facing project management, Maintain accurate program records, Maintain project timelines
Applying for this Client Relations Manager role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Greenhouse
- Create a Greenhouse profile before applying — it saves time across multiple applications.
- Upload your resume as a PDF; the parser handles it better than Word.
- Answer all knockout questions carefully — wrong answers auto-reject before a human sees you.
- Enable email notifications to track application status in real time.
ANONYMOUS · UNFILTERED
What do employees actually say about Forge Biologics?
Real rants from real employees. Read before you apply.