EVERSANA
Life Sciences
ClientRelationSpecialist
Neural analysis suggests this role is
optimal for mid candidates.
“Client Relation Specialist at EVERSANA. Skills: Customer service, Order management. Investigate Overages, Shortages, and Damages. Handle 222 and RGA requests”
Industry & Context.
Problem resolution
Rotational Shifts, Night shifts on rotational basis
What They're Looking For.
Must Have
3-4 years Customer Service experience, Ability to work as a team, Ability to work individually, Excellent communication skills, Excellent verbal skills, Excellent written skills, Collaborative work style, Willingness to work from office, Willingness to work rotational shifts, Willingness to work night shifts
Nice to Have
Finance background preferred, Any Graduate
What You'll Do.
Handle 222 and RGA requests
Handle client shared mailboxes
Respond to Client inquiries
Respond to Customer inquiries
Resolve return credits
Work with other departments
Maintain client work instructions
Evaluate department efficiency
Evaluate department productivity
Evaluate department accuracy
Make process improvements
Contact Eversana clients
Contact clients' customers
How You'll Work.
Team & Collaboration
Work with Manager; Work with Call Center Support
Communication Scope
Written communication; Verbal communication; Effective communications
Full Job Description
At EVERSANA, we are proud to be certified as a Great Place to Work across the globe. We’re fueled by our vision to create a healthier world. How? Our global team of more than 7,000 employees is committed to creating and delivering next-generation commercialization services to the life sciences industry. We are grounded in our cultural beliefs and serve more than 650 clients ranging from innovative biotech start-ups to established pharmaceutical companies. Our products, services and solutions help bring innovative therapies to market and support the patients who depend on them. Our jobs, skills and talents are unique, but together we make an impact every day. Join us! Across our growing organization, we embrace diversity in backgrounds and experiences. Improving patient lives around the world is a priority, and we need people from all backgrounds and swaths of life to help build the future of the healthcare and the life sciences industry. We believe our people make all the difference in cultivating an inclusive culture that embraces our cultural beliefs. We are deliberate and self-reflective about the kind of team and culture we are building. We look for team members that are not only strong in their own aptitudes but also who care deeply about EVERSANA, our people, clients and most importantly, the patients we serve. We are EVERSANA. THE POSITION: ▪ Responsible for the execution of key business functions within the Order Management department including order processing, call center support and returns processing focused on customer service. ESSENTIAL DUTIES AND RESPONSIBILITIES: Our employees are tasked with delivering excellent business results through the efforts of their teams. These results are best achieved by: ▪ Investigation of Overages, Shortages, and Damages into the applicable system ▪ 222 and RGA requests to be handled within given timelines ▪ Handling the client shared mailboxes as assigned ▪ E-mail monitoring and support (responding to Client and Custom
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