Jabil
logistics
ClientProgramManagerLogisticsOperations
Neural analysis suggests this role is
optimal for Mid candidates.
“Client Program Manager Logistics Operations at Jabil. Skills: Logistics Operations, Client Relationship Management, Process Improvement. Act as primary point of contact for assigned accounts. Conduct regular business reviews”
What You'll Achieve.
Client satisfaction; Daily operational accuracy; Service level agreements (SLAs) are met; Order accuracy rate; On-time shipment percentage; Inventory accuracy (cycle count results); Time to resolution of order-level issues; Client satisfaction and retention
Industry & Context.
Problem-Solving; Ability to resolve order-level exceptions quickly; Trace errors to root causes; Decision making based on facts and data
30% travel required for customer meetings
What They're Looking For.
Must Have
5-7 years of experience in 3PL, logistics, or ecommerce fulfillment, Excellent written and verbal skills for client-facing meetings and internal coordination, Ability to resolve order-level exceptions quickly and trace errors to root causes, Proficiency in Excel or Google Sheets for inventory tracking and reporting, Highly proactive with a sense of accountability for client outcomes, Hold a degree/ diploma preferably with 3-5 years of experience in Logistics solutioning and business development, Highly proficient computer skills in Microsoft Office Suite, Capable of working independently, focused, and driven, capable of decision making based on facts and data, whilst under pressure yet deliver on time, Excellent communicator, present findings effectively across all levels of the business
Nice to Have
Experience in 3PL solutions, 4PL carrier management, Road freight, warehousing solutions is preferred, Good interpersonal, communication and influencing skills, leadership, time and task management, the ability to build stakeholder relationships, change and innovation, Operational logistics acumen combined with sense of business development
What You'll Do.
Act as primary point of contact for assigned accounts
Conduct regular business reviews
proactive communication
Oversee daily warehouse functions for assigned clients
Ensure high-performance fulfillment
Troubleshoot order issues
Manage inventory discrepancies
Establish standard operating procedures
Configure warehouse management systems
Coordinate inventory intake
Analyze fulfillment performance
Implement improvements
Split time between office and warehouse
How You'll Work.
Team & Collaboration
Internal coordination
Communication Scope
Excellent written and verbal skills; Client-facing meetings; Internal coordination; Good interpersonal, communication and influencing skills; Excellent communicator; Present findings effectively
Process & Methodology
Time and task management
Full Job Description
At Jabil (NYSE: JBL), we are proud to be a trusted partner for the world's top brands, offering comprehensive engineering, supply chain, and manufacturing solutions. With 60 years of experience across industries and a vast network of over 100 sites worldwide, Jabil combines global reach with local expertise to deliver both scalable and customized solutions. Our commitment extends beyond business success as we strive to build sustainable processes that minimize environmental impact and foster vibrant and diverse communities around the globe. **Job Summary** Jabil’s Client Program Manager for Logistics Operations acts as the primary liaison between a 3PL/warehouse provider and its clients, while simultaneously acting as an on-floor subject matter expert for operations. They ensure both client satisfaction and daily operational accuracy. The combined role requires a "hybrid" professional who thrives at the intersection of client relationship management and warehouse floor operations. They are responsible for owning the end-to-end client experience, from onboarding to daily order fulfillment, managing inventory integrity, and ensuring service level agreements (SLAs) are met. **Key Responsibilities** * **Client Relationship Management:** Act as the primary point of contact for assigned accounts, conducting regular business reviews and maintaining strong, proactive communication. * **Operational Execution & Monitoring:** Oversee daily warehouse functions for assigned clients, including receiving, pick-and-pack, kitting, and shipping to ensure high-performance fulfillment. * **Order & Inventory Accuracy:** Troubleshoot order issues (e.g., sync errors, mis-ships) and manage inventory discrepancies through cycle counts, investigation, and reporting. * **Onboarding & SOP Development:** Onboard new clients by establishing standard operating procedures (SOPs), configuring warehouse management systems (WMS), and coordinating inventory intake. * **Process Improvement & Analysis:*
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