Axi
Foreign Exchange
Client&PartnerSolutionsSpecialist
Neural analysis suggests this role is
optimal for Mid candidates.
“Client & Partner Solutions Specialist at Axi. Skills: Client support, Partner support, Forex industry knowledge. Respond to client inquiries. Manage back-office responsibilities”
What You'll Achieve.
Ensure a positive and personalized customer experience; Ensure compliance with regulatory requirements; Meet or exceed individual KPIs; Adhere to team SLAs
Industry & Context.
Problem-solving attitude; Solution-oriented approach
Appropriate rights and documentation for employment in Cyprus
What They're Looking For.
Must Have
Fluent in Polish, Proficiency in English, Understanding of the forex industry, At least 2 years of proven and extensive experience in client-facing departments
Nice to Have
Experience in partner support (direct or indirect), Proficiency in trade investigations and resolving financial queries
What You'll Do.
Respond to client inquiries
Manage back-office responsibilities
Address internal stakeholder requests
Confirm payment statuses
Investigate transactional issues
Liaise with payment service providers
Meet or exceed individual KPIs
Maintain knowledge of Axi’s products
Communicate professionally
Identify operational issues
How You'll Work.
Team & Collaboration
Work with colleagues; Work with internal stakeholders
Communication Scope
Excellent communication skills; Adaptability to different client types
Full Job Description
Please note that we will only be able to accept candidates who have the appropriate rights and documentation for employment in Cyprus. Who we are. Axi is a leading global provider of margin and deliverable Foreign Exchange, Contracts for Difference (CFDs), and Financial Spread betting. Our business has evolved into a world-class, multifaceted brokerage with offices in six regions. With heavy investment in the latest trading technology, Axi seeks to offer the most comprehensive end-to-end trading experience available, servicing traders of all levels from beginners to institutional-level clients. Let's talk about the cool stuff you do at Axi! The role works in the Back-Office department to establish client-focused and partner-focused services that differentiate AxiTrader from the competition and ensure compliance with regulatory requirements. Your EDGE assignment/You will: Respond to client inquiries, requests, and issues promptly, professionally, and empathetically, ensuring a positive and personalized customer experience. Manage day-to-day back-office responsibilities and address internal stakeholder requests. Confirm payment statuses and investigate transactional issues. Liaise with payment service providers (PSPs) via various communication channels (, Slack, PSP portals, etc.) to ensure effective collaboration. Adhere to SOPs, internal Code of Conduct, policies, escalation, and reporting obligations. Meet or exceed individual KPIs while adhering to team SLAs. Maintain strong knowledge of Axi’s products, services, and updates. Communicate professionally with both clients and colleagues. Provide feedback to improve existing and prospective client and partner experiences. Identify and report operational issues related to inhouse and third-party software. Are you the one? Fluent in Polish and proficiency in English is an absolute must, Industry Knowledge & Experience Strong understanding of the forex industry. At least 2 years of proven and extensive experience in cli
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