Axi
Foreign Exchange
Client&PartnerSolutionsSpecialist
Neural analysis suggests this role is
optimal for Mid candidates.
“Client & Partner Solutions Specialist at Axi. Skills: Client-focused services, Partner-focused services. Respond to client inquiries, requests, and issues promptly, professionally, and empathetically. Manage day-to-day back-office responsibilities”
What You'll Achieve.
Meet or exceed individual KPIs; Adhering to team SLAs; Ensure a positive and personalized customer experience
Industry & Context.
Proven experience handling complex queries with a solution-oriented approach; Proactive, problem-solving attitude
Appropriate rights and documentation for employment in Cyprus
What They're Looking For.
Must Have
Fluent in Arabic and French, Proficiency in English, At least 2 years of proven and extensive experience in client-facing departments
Nice to Have
Experience in partner support (direct or indirect), Proficiency in trade investigations and resolving financial queries
What You'll Do.
Respond to client inquiries
Manage day-to-day back-office responsibilities
Address internal stakeholder requests
Confirm payment statuses
Investigate transactional issues
Liaise with payment service providers (PSPs)
internal Code of Conduct
and reporting obligations
Maintain knowledge of Axi’s products
Provide feedback to improve existing and prospective client and partner experiences
Identify and report operational issues related to inhouse and third-party software
How You'll Work.
Team & Collaboration
Communicate professionally with colleagues; Teamwork and collaboration skills
Communication Scope
Excellent communication skills
Full Job Description
Please note that we will only be able to accept candidates who have the appropriate rights and documentation for employment in Cyprus. Who we are. Axi is a leading global provider of margin and deliverable Foreign Exchange, Contracts for Difference (CFDs), and Financial Spread betting. Our business has evolved into a world-class, multifaceted brokerage with offices in six regions. With heavy investment in the latest trading technology, Axi seeks to offer the most comprehensive end-to-end trading experience available, servicing traders of all levels from beginners to institutional-level clients. Let's talk about the cool stuff you do at Axi! The role works in the Back-Office department to establish client-focused and partner-focused services that differentiate AxiTrader from the competition and ensure compliance with regulatory requirements. Your EDGE assignment/You will: Respond to client inquiries, requests, and issues promptly, professionally, and empathetically, ensuring a positive and personalized customer experience. Manage day-to-day back-office responsibilities and address internal stakeholder requests. Confirm payment statuses and investigate transactional issues. Liaise with payment service providers (PSPs) via various communication channels (, Slack, PSP portals, etc.) to ensure effective collaboration. Adhere to SOPs, internal Code of Conduct, policies, escalation, and reporting obligations. Meet or exceed individual KPIs while adhering to team SLAs. Maintain strong knowledge of Axi’s products, services, and updates. Communicate professionally with both clients and colleagues. Provide feedback to improve existing and prospective client and partner experiences. Identify and report operational issues related to inhouse and third-party software. Are you the one? Fluent in Arabic and French and proficiency in English is an absolute must, Industry Knowledge & Experience Strong understanding of the forex industry. At least 2 years of proven and extensive experi
Applying for this Client & Partner Solutions Specialist role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Greenhouse
- Create a Greenhouse profile before applying — it saves time across multiple applications.
- Upload your resume as a PDF; the parser handles it better than Word.
- Answer all knockout questions carefully — wrong answers auto-reject before a human sees you.
- Enable email notifications to track application status in real time.
ANONYMOUS · UNFILTERED
What do employees actually say about Axi?
Real rants from real employees. Read before you apply.