Merkle
ClientPartner
Neural analysis suggests this role is
optimal for Senior candidates.
“Client Partner at Merkle. Skills: Client relationship management, Delivery management, Financial management. Own day-to-day client relationship. Manage all elements of delivery”
What You'll Achieve.
High-quality delivery and execution; Client satisfaction; Business growth; Achieve financial targets; Achieve net revenue targets; Achieve margin targets; Improve results for clients; Ensure optimal productivity, service, communication, and quality
Industry & Context.
Problem-solvers
What They're Looking For.
Must Have
Minimum of 8 years of experience in a digital agency or consulting environment, Experience across a broad spectrum of digital consulting, including strategy, technology advisory, development, and design, relationship and client management skills, Experience in account planning and strategic development, Ability to lead both internal and client-facing teams, business acumen with the ability to develop and manage budgets, forecasts, and pro forma models, Exceptional written and verbal communication skills, including presentations and client engagement, Ability to multitask and thrive in a fast-changing environment, attention to detail with a proven ability to meet high expectations consistently, Advanced proficiency in Microsoft Word, Excel, and PowerPoint, Fluent in English, Fluent in Dutch
What You'll Do.
Own day-to-day client relationship
Manage all elements of delivery
Implement strategic vision for client
Deliver against financial targets
Build trusted client relationship
Manage growth and evolution of client relationships
multi-dimensional engagements
Grow client relationships by presenting new strategies
Lead teams of consulting professionals
Lead multidisciplinary teams
Manage clients' business to achieve financial targets
Create satisfied clients
Own overall client satisfaction
Ensure successful delivery of work
Cultivate partnerships
Manage a portfolio of accounts
Provide leadership and direction to cross-functional teams
Create opportunities for growth and development
Engage with executives
Manage client expectations
Identify cross-sell opportunities
Develop engagement approaches
Build C-level relationships
Manage commercial aspects of client relationship
Plan and forecast revenue growth
Achieve net revenue targets
Achieve margin targets
Direct team activities
Ensure collaboration and partnership
Effective use of company resources
Engage with senior-level client contacts
Deliver business-building ideas
Gather relationship feedback
Gather performance feedback
Develop account plans
Improve client results
Expand account portfolio
Increase knowledge of client's business
Increase knowledge of client's industry
Serve as client's first-line consultant
Provide leadership to client teams
Provide leadership to capability teams
Leverage direct resources
Leverage indirect resources
Ensure optimal productivity
Ensure optimal service
Ensure optimal communication
Ensure optimal quality
Plan work effectively
Communicate changes effectively
Resolve issues effectively
Fulfill client commitments
Fulfill company commitments
Work with growth team
Develop proposal content
Develop presentation content
Develop strategies for new business opportunities
Onboard new client relationships effectively
Ensure highly engaged team
Staff team with top talent
Hire top-level talent
Retain top-level talent
Develop top-level talent
Motivate top-level talent
Earn client trust and confidence
Keep up to date with industry trends
Keep up to date with best practices
Proactively sell fit-for-purpose solutions
Proactively sell innovative ideas
How You'll Work.
Team & Collaboration
Lead multidisciplinary teams within a matrix organization; Provide leadership and direction to cross-functional teams; Engage with executives; Direct team activities to ensure collaboration, partnership; Engage regularly with senior-level client contacts; Provide leadership and direction to client and capability teams; Work closely with the growth team; Ensure a highly engaged team staffed with top talent; Thrive on collaboration
Communication Scope
Exceptional written and verbal communication skills; Presentations; Client engagement; Communicate changes effectively
Process & Methodology
Lead complex, multi-dimensional engagements, Manage commercial aspects of the client relationship, Accurately plan and forecast revenue growth, Effectively plans work, Effectively manages all commercial aspects
Full Job Description
The purpose of this role is to own the day-to-day client relationship and all elements of delivery. Including, implementation of the strategic vision for the client, delivery against the financial targets set and building a trusted relationship with the client. **Job Description:** The Client Partner is passionate about building and driving successful client relationships and can effectively engage with senior and executive-level clients, as well as technical specialists and subject matter experts (SMEs). In this role, Client Partners focus on high-quality delivery and execution to ensure client satisfaction and business growth. ## Key Responsibilities This individual manages the growth and evolution of multiple client relationships ranging from €2–6 million in annual net revenue and is capable of leading complex, multi-dimensional engagements involving advisory services, data management, consulting, and large-scale technology deployments. This person is a high-energy leader with the ability to grow client relationships by presenting new strategies and innovative ideas. The Client Partner is experienced in leading teams of consulting professionals as well as multidisciplinary teams within a matrix organization. These individuals also possess strong operational acumen in managing their clients’ business to achieve financial targets. * Proven track record of creating satisfied clients. Owns overall client satisfaction and the ongoing growth and evolution of client relationships by ensuring successful delivery of work and cultivating strong partnerships. * Responsible for managing a portfolio of accounts. * Provides leadership and direction to cross-functional teams focused on delivering value and ensuring quality. Also responsible for mentoring employees and creating opportunities for growth and development. * Engages with executives, manages client expectations, reinforces value, and identifies cross-sell opportunities. Must be strategic in developing engagement appr
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