Saxo Bank
FinTech
Client&OperationsSupportEmployee
“Client & Operations Support Employee at Saxo Bank. Skills: Operations support, Client support, Process improvement. Manage and follow up on deceased client files. Process death files accurately and timely”
What You'll Achieve.
Ensure efficient and error-free operational processing; Contribute to high-quality client experience
Industry & Context.
What They're Looking For.
Must Have
1 to 3 years experience in operational or administrative function, Dutch language proficiency, Good knowledge of English, Basic knowledge of French
Nice to Have
Experience with administrative systems, Experience with financial services
What You'll Do.
Manage and follow up on deceased client files
Process death files accurately and timely
Handle securities transfers accurately
Process incoming securities transfers
Process outgoing securities transfers
Perform operational and administrative tasks
Ensure completeness of client data
Ensure accuracy of client documentation
Maintain clear communication with clients
Maintain professional communication with clients
Maintain clear communication with notaries
Maintain professional communication with notaries
Maintain clear communication with external partners
Maintain professional communication with external partners
Gather necessary information
Collaborate with internal teams
Ensure smooth processing of files
Ensure efficient solution of files
Follow up on work volumes
Follow up on deadlines
Complete tasks within agreed timelines
Identify process inefficiencies
Identify recurring problems
Contribute to continuous improvement initiatives
How You'll Work.
Team & Collaboration
Colleagues in Belgium and abroad; Internal teams; External stakeholders
Communication Scope
Written communication; Oral communication
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