Client Operations Specialist
ClientOperationsSpecialistEnterprise
“Client Operations Specialist - Enterprise at Client Operations Specialist. Skills: Sales support, Client Operations, Sales Quotations, Order Processing, Client Service. Assisting field Client Managers with the development and closing of new business. Generating price quotes”
What You'll Achieve.
Supporting the Account Manager gross margin objectives
Industry & Context.
Problem solving; Issue resolution; Creative problem-solving
Ability to work in a sales partnership setting, where workflow is determined by incoming requests required, Ability to prioritize tasks to align with particular deadlines, Ability to calculate figures and amounts such as discounts, margins, percentages
What They're Looking For.
Must Have
2 or more years of experience in Business-to-Business Sales/Client Services role required, Intermediate level experience with Microsoft Specifically Microsoft Outlook, Word and Excel, Internet navigation required, Prior experience in Client Relationship Management software (CRM) required, Ability to work in a sales partnership setting, where workflow is determined by incoming requests required, Ability to build relationships and trust with internal and external partners/clients, Ability to prioritize tasks to align with particular deadlines, Superior organizational skills, independent judgment and functional arithmetic skills, Ability to effectively present information in one-on-one and small group situations to clients, clients and other employees of the organization, written and verbal communication skills are a must, Ability to calculate figures and amounts such as discounts, margins, percentages
Nice to Have
Associates Degree (A. A. ) or equivalent from two-year college or technical or six months to one year related experience and/or or equivalent combination of education and experience preferred, 2 years of experience in technical or information technologies industry preferred, Salesforce. com experience preferred
What You'll Do.
Assisting field Client Managers with the development and closing of new business
Generating price quotes
Assisting with client inquiries
Problem solving and issue resolution
Interacting directly with clients to provide pricing quotations and accept POs in the absence of the account manager
Supporting the Account Manager gross margin objectives
Producing accurate and timely sales quotations for new product and services business using SalesForce. com (CRM system)
Providing outstanding and enthusiastic client service and communication both by phone and email
Responding quickly and accurately to requests from inside resources as well as outside clients
Preparing and submitting accurate orders to purchasing
Ensuring deals are registered through partnership with the Deal Registration Desk
Providing system reporting or analytics to the Client Manager
and management upon request
Multi-tasking ongoing activities from multiple people in a fast environment while producing accurate and timely new business quotations for products and services
Developing and retaining product and industry knowledge to be used to identify expertise
Providing historical pricing analysis to Client Manager upon request
Acting as liaison between Client Manager and operations/services organization
Performing other duties as assigned
How You'll Work.
Team & Collaboration
Interacts with manufacturing partners, internal business partners and outside clients; Support assigned Client Managers; Respond to requests from inside resources; Partnership with the Deal Registration Desk; Provide system reporting or analytics to the Client Manager, operations, and management; Act as liaison between Client Manager and operations/services organization; Work in a sales partnership setting; Build relationships and trust with internal and external partners/clients; Effectively present information in one-on-one and small group situations to clients, clients and other employees of the organization
Communication Scope
Written and verbal communication skills; Effectively present information
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