Viva. com
Financial Services
ClientOperationsRepresentative
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Client Operations Representative at Viva. com. Skills: Process management, Cross-functional coordination, Vendor management, Operational metrics. Manage incoming leads. Assign leads to appropriate”
What You'll Achieve.
Drive account performance
Industry & Context.
What They're Looking For.
Must Have
Fluent in English, Fluent in Portuguese
What You'll Do.
Manage incoming leads
Assign leads to appropriate
Assist merchants with onboarding
Ensure smooth operation of services
Promote company services
Monitor active merchants
Act as touchpoint between departments
Support effective use of systems
Enter client information
Maintain client information
Monitor account performance
Analyze account performance
Collaborate with internal teams
Ensure seamless service delivery
How You'll Work.
Team & Collaboration
Internal departments
Communication Scope
Presentation skills
Full Job Description
As part of the Operations Team, you will be responsible for managing incoming leads, assisting merchants with onboarding, and ensuring the smooth operation of company’s services. **About viva.com** Viva.com is the 1st Tech Bank in Europe for Businesses revolutionizing omnichannel payment acceptance, offering card issuing, loans, and deposit accounts to businesses across Europe. Licensed by the Bank of Greece, it operates under the EU FOS regime in 29 EU countries, delivering seamless financial services. Viva.com is the first to pioneer and holds the top position in the Tap on Any Device technology, enabling payments acceptance on any device or even without a device. Today Viva.com is leading the transition to All-in-One business solutions, powered by its full suite of financial services. To that end, reflecting its holistic approach to business needs, Viva.com has built a dynamic ecosystem featuring over 450 tech partner-innovators in the software and hardware space. Connecting directly to all local payment schemes, alternative payment methods and payment systems across the continent, further strengthens Viva.com’s value proposition. Viva.com envisions to provide businesses a value-driven platform to accelerate the adoption of the latest technology. **Key Responsibilities:** * Assess and assign leads generated through different channels to the appropriate team; * Manage and assist existing merchants with the onboarding process and payment acceptance setup; * Promote existing and new company’s services to potential merchants; * Monitor and oversee active merchants post-activation to ensure seamless collaboration; * Act as a key touchpoint between internal departments to support the effective use of internal systems and processes; * Enter and maintain up to date client information into the company's database and keep records with relevant data; * Monitor and analyze account performance to drive growth; * Collaborate with internal teams to ensure seamless service deliv
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