ClientOperationsPartner

Job Description As a Client Operation Partner, you will be at the forefront of client interactions, serving as a key point of contact to provide tailored solutions that address client-specific needs. This role is focused on building and maintaining strong client relationships by working closely with internal teams at NIQ to align strategies and deliver seamless solutions. This role offers an exciting opportunity to work closely with diverse clients, enhancing their experience with NIQ’s solutions while ensuring high-quality service delivery. Key Responsibilities: * Client Engagement: Serve as the primary operational contact for clients, handling all operational concerns including requirement gathering, delivery timelines, data modifications, and quality issues. * Communication & Coordination: Effectively communicate with clients, coordinating calls and meetings as needed, in collaboration with the Customer Success and Sales Teams to ensure a clear and accurate exchange of information. * Project Management: Manage various internal projects across Commercial and Operation teams * Requirement Gathering & Delivery: Collect client requirements, translate them into actionable internal work orders, set project timelines, and monitor progress through to successful delivery. * Collaboration with Operations Teams: Partner with various internal operations teams to troubleshoot and resolve client inquiries efficiently, ensuring a smooth and effective workflow. * High-Quality Solution Delivery: Ensure solutions are delivered to clients with precision, maintaining high standards of quality and meeting agreed-upon timelines. * Proactive Solution Development: Identify opportunities to enhance client data, suggesting improvements or new approaches that lead to more robust, cost-effective, and enduring database production for NIQ. * Quality Assurance & Post-Production: Coordinate with Business-as-Usual (BAU) teams on post-production and pre-delivery quality checks, guaranteeing the h