NielsenIQ
Market Research
ClientOperationsPartner
“Client Operations Partner at NielsenIQ. Skills: client engagement, communication, coordination, project management, requirement gathering, solution delivery, quality assurance. Serve as the primary operational contact for clients, handling all operational concerns including requirement gathering, delivery timelines, data modifications, and quality issues.. Collect client requirements, translate them into actionable internal work orders, set project timelines, and monitor progress through to succ”
Industry & Context.
problem-solving and analytical skills, with the ability to understand client needs, interpret data, and translate insights into actionable solution; troubleshoot and resolve client inquiries efficiently
What They're Looking For.
Must Have
2+ years of experience working with corporate clients, problem-solving and analytical skills, with the ability to understand client needs, interpret data, and translate insights into actionable solution, Bachelor's degree or similar, Excellent communication skills, both written and verbal, with a client-centric mindset., English skills are needed, Excel and MS Office, Ability to work collaboratively across different teams and manage multiple projects effectively., Proactive attitude with a focus on continuous improvement and client satisfaction.
Nice to Have
Copenhagen location is preferred.
What You'll Do.
Serve as the primary operational contact for clients
handling all operational concerns including requirement gathering
Collect client requirements
translate them into actionable internal work orders
set project timelines
and monitor progress through to successful delivery.
Ensure solutions are delivered to clients with precision
maintaining high standards of quality and meeting agreed-upon timelines.
Identify opportunities to enhance client data
suggesting improvements or new approaches that lead to more robust
and enduring database production for NIQ.
Coordinate with Business-as-Usual (BAU) teams on post-production and pre-delivery quality checks
guaranteeing the highest level of service for clients.
How You'll Work.
Team & Collaboration
working closely with internal teams at NIQ to align strategies and deliver seamless solutions.; Effectively communicate with clients, coordinating calls and meetings as needed, in collaboration with the Customer Success and Sales Teams to ensure a clear and accurate exchange of information.; Manage various internal projects across Commercial and Operation teams; Partner with various internal operations teams to troubleshoot and resolve client inquiries efficiently, ensuring a smooth and effective workflow.; Participate in and coordinate operational, quality review, and escalation meetings with internal teams, maintaining alignment with Customer Success and Sales teams to address any client concerns.; Ability to work collaboratively across different teams
Communication Scope
Excellent communication skills, both written and verbal; client-centric mindset; Effectively communicate with clients; communication skills
Process & Methodology
Manage various internal projects across Commercial and Operation teams, set project timelines, monitor progress through to successful delivery., managing complex projects
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