Journey
ClientOperationsManager
Neural analysis suggests this role is
optimal for Mid candidates.
“Client Operations Manager at Journey. Skills: process management, cross-functional coordination, vendor/stakeholder management, operational metrics, resource planning, continuous improvement, project coordination, client relationship management. day-to-day on the ground project coordination. deliver large and small scale projects according to brief, timeline and budget”
What You'll Achieve.
deliver a long-term large scale digital project; delivering large and small scale projects according to brief, timeline and budget; ensure alignment with approved scope, schedule, and budget; ensure the digital representation of the city evolves in parallel with its physical development and can be used reliably by internal and external partners
Industry & Context.
Willingness to travel
What They're Looking For.
Must Have
5+ years experience in an account management role within a creative, cultural, architectural, or production environment, Experience managing complex and high-profile projects, understanding of schedules, budgets, and dependency management, Experience working alongside or supporting capital projects or long-term institutional initiatives, Experience with project management tools / software, verbal and written communication skills, Organized and efficient, Experience with Google Suite, Advanced Microsoft Office Suite
Nice to Have
Experience working with clients in the museums, cultural institutions, theme park, public-facing capital projects, Familiarity with digital or interactive software development, PMP or PRINCE2
What You'll Do.
day-to-day on the ground project coordination
deliver large and small scale projects according to brief
Manage day-to-day delivery of multiple phases of a large project
ensuring alignment with approved scope
Translate client discussions and decisions into clear actions
and approval across all workstreams
Develop and maintain project schedules aligned with capital project phases and client milestones
and manage risks related to schedule
How You'll Work.
Team & Collaboration
embedded with the client team; act as a primary on-the-ground point of coordination; work closely with our client’s internal departments and teams to gather feedback to communicate with the rest of the Journey team; Act as a central coordination point between client teams, internal studio teams, and external partners; Liaise directly with client stakeholders to drive discussions to resolution; Attend and support client meetings, workshops, and site walks
Communication Scope
verbal and written communication skills; proactive communication
Process & Methodology
project coordination, project delivery, budget management, timeline management, dependency management, risk management, schedule management
Full Job Description
About the Role: Role Overview The Client Operations Manager is responsible for the day-to-day on the ground project coordination to help deliver a long-term large scale digital project. This role will be embedded with the client team and act as a primary on-the-ground point of coordination in Riyadh, Saudi Arabia. The Client Operations Manager will work closely with our client’s internal departments and teams to gather feedback to communicate with the rest of the Journey team. The Client Operations Manager is responsible for delivering large and small scale projects according to brief, timeline and budget alongside developing strong relationships with the client team. Due to the nature of the work, the ideal candidate has experience supporting capital projects within cultural institutions and understands how creative work integrates into longer construction and institutional timelines. The Project This giga-project is a landmark destination city built integrating entertainment, sports, and culture at unprecedented scale within a livable urban environment. Spanning a wide range of districts and planned to support 500,000 residents, it brings together world-class attractions, major global events, and diversified leisure offerings while contributing to broader national transformation ambitions. This Next-Gen Visualisation programme supports this vision by establishing a scalable digital production ecosystem—including a continuously updatable Unreal Engine “Marketing Twin”—that enables consistent, high-quality storytelling across multiple stakeholders. This platform integrates asset governance, real-time workflows, and creative guidelines to ensure the digital representation of the city evolves in parallel with its physical development and can be used reliably by internal and external partners. Key Responsibilities The essential functions include, but are not limited to: Project Co-ordination & Delivery Manage day-to-day delivery of multiple phases of a large project, e
Applying for this Client Operations Manager role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Greenhouse
- Create a Greenhouse profile before applying — it saves time across multiple applications.
- Upload your resume as a PDF; the parser handles it better than Word.
- Answer all knockout questions carefully — wrong answers auto-reject before a human sees you.
- Enable email notifications to track application status in real time.
ANONYMOUS · UNFILTERED
What do employees actually say about Journey?
Real rants from real employees. Read before you apply.