Copper
Financial Services
ClientOperationsAssociate
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Client Operations Associate at Copper. Skills: Client operations, Technical support, Stakeholder management. Provide technical support. Address client queries”
Industry & Context.
Problem-solving; Troubleshooting
Work 5 out of 7 days, Work rotation including weekends, Provide 24/7 support
What They're Looking For.
Must Have
Proven experience in technical account management, Understanding of cryptocurrency technology, Understanding of blockchain, Understanding of digital assets, Exceptional communication skills, Exceptional interpersonal skills, Problem-solving mindset, Ability to troubleshoot technical issues, Detail-oriented, Organised, Excellent project management skills, Self-motivated, Capable of working independently, Capable of working collaboratively
Nice to Have
Finra Series 99 Certified
What You'll Do.
Provide technical support
Address client queries
Ensure smooth client experience
Take ownership of queries
Manage client expectations
Work closely with clients
Understand client technical requirements
Collaborate with internal stakeholders
Resolve client queries
Gather client feedback
Gather client insights
Relay information to product teams
Stay up to date with industry trends
Stay up to date with market developments
Address client inquiries
Provide expert guidance
Represent Copper values
Ensure benefit of the client
How You'll Work.
Team & Collaboration
Collaborate with Product; Collaborate with Engineering; Collaborate with Compliance; Collaborate with Commercial; Collaborate with internal stakeholders
Communication Scope
Client engagement; Expert guidance
Process & Methodology
Project management
Full Job Description
Since being founded in 2018, Copper has been building the standard for institutional digital asset infrastructure with a focus on custody, collateral management, and prime services. Led by Amar Kuchinad, Copper's Global CEO, the firm provides a comprehensive suite of custody, trading and settlement solutions that reduce counterparty risk and bring greater capital and operational efficiency to digital asset markets. At the heart of Copper's offering is Multi-Party Computation (MPC) technology – the gold standard in secure custody. Copper’s multi-award winning custody system is unique in that it can be connected to centralised exchanges, DeFi applications and even staking pools without the assets leaving the custody. Built on top of this state-of-the-art custody, ClearLoop is the first solution in the market that overcomes a growing industry challenge; counterparty risk with exchanges. This solution underpins a full prime services offering, connecting global exchanges, and enabling customers to trade and settle directly from the safety of their MPC-secured wallets. By reducing settlement time for transfers to a few milliseconds (without blockchain network dependency) and offering enhanced security measures, ClearLoop is rapidly reshaping the way asset managers trade and manage capital. In addition to industry-leading security certifications, Copper has one of the strongest insurance coverages in the industry from an A+ rated insurer, positioning the firm as the partner of choice for institutions seeking to safeguard their assets. Department & Team Purpose: The Client Operations team sits at the heart of Copper, acting as the frontline for client engagement, technical support and operational excellence. The team is a dynamic client focussed group, responsible for ensuring clients receive seamless, high-quality service across all touchpoints. Our team collaborates closely with Product, Engineering, Compliance, and Commercial to resolve queries, deliver insights, and con
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