ClientOperationsAnalyst

### Read this first This is **not** a customer support, virtual assistant, or admin role. If your experience is general customer service, data entry, or order processing, this role likely isn’t the right fit. This is an **investigative operations role**. Day to day, you’ll diagnose problems, find root causes, spot patterns in data, and improve how things work — with some direct client contact. We’re hiring for a _way of thinking_ , not for years on a résumé. **What you’ll actually do** * Investigate operational problems: ask why something happened, what’s missing, what to look at first * Analyze trends, metrics, and patterns — and turn them into clear recommendations * Own and improve documentation, SOPs, and processes * Support and onboard clients on our software platform (part of the role, not the whole job) * Coordinate across internal teams to resolve escalations **You’re likely a strong fit if you’ve worked as** * A KYC, AML, fraud, risk, compliance, or quality analyst * An operations, reporting, workforce, or process-improvement analyst * In any role where you were paid to **investigate, audit, diagnose, analyze, or improve** — not just execute tasks _If your background is customer success, training, or support, you may still fit_ _**only if**_ _you owned investigations, trend analysis, escalations, QA/compliance, or process improvement. When you apply, select the option that reflects that analytical work — not the support title itself._ **Requirements** * 2+ years in a _thinking-heavy_ role — your main job was investigating, analyzing, auditing, or improving, not pure execution * Demonstrated experience with root-cause analysis, trend/KPI analysis, QA, or process improvement (your résumé should show this in the bullets, not just the title) * Strong spoken and written English — you’ll explain findings clearly to clients and internal teams over chat, email, and calls * Structured problem-solver: you investigate before jumping to solutions * Comfortable working