ClientOnboarding&SuccessManager–Italy

Breezeway’s award-winning property operations and experience platform helps coordinate, communicate, and verify detailed work at properties. Powering over 55M property care tasks, Breezeway helps thousands of short-term rental managers and hospitality operators increase operational efficiency and boost service revenue while eliminating manual work and elevating the experience at each property. Client Onboarding identify upsell and cross-sell opportunities Serve as the primary Italian-speaking point of contact — a trusted partner, not just a support resource Represent the voice of the client internally, bringing feedback that enables continuous improvement in how we serve this market Apply a solutions-oriented approach to client needs and escalate issues quickly when needed WHO YOU ARE Driven to understand client needs, empower them with best practices, and build genuine trust A self-starter who thrives in fast-paced, ambiguous environments — you don't need a fully defined lane to do great work A clear, confident communicator who can adapt your style across a property manager in the field and an executive in a QBR Operationally minded — you think in systems, sweat the details, and enjoy building processes from scratch A creative problem-solver with a proven track record of finding practical solutions for clients Committed to a collaborative, inclusive team environment built on customer empathy WHAT YOU'LL BRING 2–4 years of experience in implementation, client success, or account management — ideally in a SaaS environment Fluency in Italian and English (written and spoken) — you're fully comfortable owning client relationships in Italian Strong project management and prioritization skills; proven ability to juggle multiple clients and competing priorities Experience with CRM software and web-based tools; comfortable navigating Google Suite, Zoom, and Slack Solid Excel skills — conditional formatting, VLOOKUP, formula functions, sorting and filtering Experience in the