Citi

Banking

ClientOnboardingManager-VicePresident

$112–162k Canada FULL TIME
Market Sentiment
HIGH DEMAND

Neural analysis suggests this role is
optimal for Manager candidates.

The Brief

“Client Onboarding Manager - Vice President at Citi. Manage client relationships. Drive client satisfaction”

Industry & Context.

Banking

What You'll Do.

Manage client relationships

Drive client satisfaction

Ensure client value realization

Oversee client retention

Facilitate client onboarding

Full Job Description

The Client Onboarding Manager is a strategic professional who stays abreast of developments within own field and contributes to directional strategy by considering their application in own job and the business. Recognized technical authority for an area within the business. Requires basic commercial awareness. There are typically multiple people within the business that provide the same level of subject matter expertise. Developed communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and occasional external customers. Significant impact on the area through complex deliverables. Provides advice and counsel related to the technology or operations of the business. Work impacts an entire area, which eventually affects the overall performance and effectiveness of the sub-function/job family. **_Responsibilities:_** * Successfully coordinate onboarding of regional and global cash management solutions of all sizes and complexities. * Continuously reduce onboarding cycle time, minimize deal slippage and associated revenue conversion lead time. Accurately report deal status, escalating effectively for “on hold” and slow moving deals. * Responsible for customer interaction, documentation issuance, review and system setups. * Demonstrates high level of diligence, motivation and organizational skills. Focuses on timely and accurate delivery of all account opening functions, as well as delivering superior customer service and resolution of customer issues. * Performs day to day management of the account opening processing, including daily management of in-process, and service related activities, ensuring account opening requirements are clearly defined to support all scenarios of account opening and maintenance requirements, to include delivery of very high quality service to customers and internal partners. * Responsible for various types of project management in the account services space, and

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