SpotOn
Technology
ClientOnboardingManager
Neural analysis suggests this role is
optimal for Manager candidates.
“Client Onboarding Manager at SpotOn. Skills: Client onboarding, Team leadership, Operational excellence, Process improvement. Lead and develop a team. Set clear goals”
What You'll Achieve.
Drive team performance; Achieve team KPIs; Ensure on-time delivery; Adhere to quality standards; Increase efficiency; Increase scalability; Increase accuracy; Drive accountability; Drive continuous improvement; Optimize end-to-end workflows; Ensure positive client experience; Implement improvements based on insights
Industry & Context.
Problem-solving; Decision-making; Analytical capabilities
What They're Looking For.
Must Have
8 years of professional experience, 3 years of experience managing teams, Bachelor's degree in Business Administration, Bachelor's degree in Hospitality Management, Bachelor's degree in a related field
Nice to Have
Experience in fintech environments, Experience in SaaS environments, Bilingual English/Spanish, Relevant professional certifications
What You'll Do.
Lead and develop a team
Oversee workload allocation
Act as a key point of contact
Anticipate client needs
Coordinate with internal functions
Oversee execution of projects
Identify and implement process improvements
Partner with other managers
Establish quality standards
Develop team training resources
Hold team accountable for processes
Oversee client communication
Address escalated client concerns
Track client feedback
Collaborate with other departments
Evaluate team performance metrics
Partner with Quality Assurance
How You'll Work.
Team & Collaboration
Cross-departmental collaboration; Client-facing teams; Internal functions; Sales; Success; Technical Services
Communication Scope
Client communication; Senior leadership communication
Process & Methodology
Project management
Full Job Description
About SpotOn We’re not just building restaurant tech, we’re giving independent restaurants the tools to compete and win. From our award-winning point-of-sale to AI-powered profit tools, everything we do helps operators boost profit, work smarter, and keep their best people. And every solution is backed by real humans who actually give a sh*t about helping restaurants succeed. - Named the #1 Restaurant POS by G2 (Fall 2025), based on ratings from real users - Rated the top-rated point-of-sale (POS) for restaurants, bars, retail, and small businesses by Capterra users - Awarded Great Places to Work and Built In’s Best Workplaces for multiple years running We move fast, care hard, and fight for independent restaurant operators to do what they love, and love doing it. If you’re looking to make an impact with heart and hustle, SpotOn is the place for you. The Manager, Client Onboarding leads a team of specialists, driving operational excellence and process improvements. This role ensures delivery against strategic objectives while developing team capabilities and fostering collaboration across departments. This team is essential in delivering a seamless and exceptional Point of Sale (POS) implementation experience for clients. This role is responsible for driving team performance against key metrics such as time to install, activation rates, and client satisfaction (NPS/CSAT), while upholding a high standard of service. The objective is to foster continuous process improvement, strengthen cross-departmental collaboration, and support team development to ensure the best possible onboarding outcomes for clients. RESPONSIBILITIES TEAM LEADERSHIP & DEVELOPMENT - Lead and develop a team of specialists and associate managers, fostering accountability, engagement, and performance. - Set clear goals and performance expectations aligned with departmental objectives. - Provide regular coaching, feedback, and professional development opportunities to build team capability. - Overse
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