Sleek
SaaS
ClientOnboardingExecutive
Neural analysis suggests this role is
optimal for Entry candidates.
“Client Onboarding Executive at Sleek. Skills: Client Onboarding, Regulatory Compliance, Speed and Accuracy, Client Service Delivery. Own the client onboarding journey, ensuring a tailored and delightful experience that secures long-term retention. Maintain 100% accuracy in client billings, statutory filings, and adherence to Sleek’s Terms & Conditions”
What You'll Achieve.
Maintain high CSAT; Aim for lowest time to onboard; Ensure a smooth and fast onboarding experience for every new Sleek client; Maintain high data accuracy and compliance; Quickly turn new sign-ups into fully live entities with speed, precision, and a great client experience
Industry & Context.
Resolving requests with precision; Escalating complex matters when necessary; Structured Thinking
Based in the Philippines, Background screening may include education verification, criminal history check, political exposure check, and bankruptcy/adverse credit history check
What They're Looking For.
Must Have
Recognised degree or diploma in Business Administration or equivalent, Hands-on experience with Google Workspace, Microsoft applications, and various productivity software, Self-motivated, proactive, and highly organised with a "detail-oriented" approach, Ability to thrive in a fast-paced, technology-driven, and VUCA environment, Excellent interpersonal and communication skills to effectively support entrepreneurs
Nice to Have
Ideally experience in client-facing roles, handling sensitive information and complex client matters, A good understanding of Singapore regulatory compliance (ACRA, AML/CFT) is highly preferred
What You'll Do.
Own the client onboarding journey
ensuring a tailored and delightful experience that secures long-term retention
Maintain 100% accuracy in client billings
and adherence to Sleek’s Terms & Conditions
Execute workflows with speed and precision
relentlessly pursuing the goal of less than three business days of "Sleek Time" for client processing
Proactively inform clients in case of roadblocks or any further information needed
Apply expertise in ACRA regulations
the Companies Act 1967
and AML/CFT policies to ensure every client is onboarded with absolute compliance
Organise daily tasks effectively to ensure all deliverables align with scope and tight timelines while maintaining strict client confidentiality
Follow SOP and onboarding processes
Utilise Sleek’s automation and AI tools to streamline manual tasks
transitioning toward a 100% efficient
system-driven workflow
Provide feedback to management to help refine and simplify processes every month
Act as a primary point of contact for client queries
resolving requests with precision and escalating complex matters when necessary
How You'll Work.
Team & Collaboration
Collaborate with the Head of Client Onboarding and Team Leader to implement the Sleek Strategic Roadmap and scalable workflows; Collaborate with Compliance, Corporate Secretary, and Sales to deliver the best experience to the client
Communication Scope
Excellent interpersonal and communication skills to effectively support entrepreneurs; Can have tough conversations in a positive way
Full Job Description
Through proprietary software and AI, along with a focus on customer delight, Sleek makes the back-office easy for micro SMEs. We give Entrepreneurs time back to focus on what they love doing - growing their business and being with customers. With a surging number of Entrepreneurs globally, we are innovating in a highly lucrative space. We operate 3 business segments: 1. **Corporate Secretary:** Automating the company incorporation, secretarial, filing, Nominee Director, mailroom and immigration processes via custom online robots and SleekSign. We are the market leaders in Singapore with ~5% market share of all new business incorporations 2. **Accounting & Bookkeeping:** Redefining what it means to do Accounting, Bookkeeping, Tax and Payroll thanks to our proprietary SleekBooks ledger, AI tools and exceptional customer service 3. **FinTech payments:** Overcoming a key challenge for Entrepreneurs by offering digital banking services to new businesses Sleek launched in 2017 and now has around 15,000 customers across our offices in Singapore, Hong Kong, Australia and the UK. We have around 500 staff with an intact startup mindset. We have recently raised Series B financing off the back of >70% compound annual growth in Revenue over the last 5 years. Sleek has been recognised by The Financial Times, The Straits Times, Forbes and LinkedIn as one of the fastest growing companies in Asia. Backed by world-class investors, we are on track to be one of the few cash flow positive, tech-enabled unicorns based out of Asia-Pacific. **Requirements** We are looking for a detail-oriented **Client Onboarding Executive** to champion speed, accuracy, and compliance in the first critical stage of our clients' journey. Based in the Philippines, you will work **independently in a remote environment** , driven by a passion for understanding business owners. You are **proactive** and committed to delivering world-class service to our clients. In this role, you will expand your **techni
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