Paytm
digital payments
ClientOnboardingDirector
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“Client Onboarding Director at Paytm. Skills: implementation delivery, program management, client onboarding, stakeholder management, risk management, AI Inference and Agentic AI products. Own end to end delivery governance for enterprise AI agent deployments from sales handoff to go live and stabilization.. Lead the implementation planning process across scope, timelines, milestones, dependencies, risks, and success metrics.”
What You'll Achieve.
ensure that enterprise deployments move smoothly from sales closure to go live and early adoption; converting signed enterprise deals into successful, timely, and scalable deployments; ensure clients are trained, enabled, and set up to realize early value from Paytm AI agents; Define delivery metrics such as time to onboard, milestone adherence, integration success rate, client readiness, go live success, and early adoption.
Industry & Context.
problem solving skills; analytical and problem solving skills; ability to identify root causes and drive corrective actions
What They're Looking For.
Must Have
Bachelor's degree from Tier 1 institutions such as IITs, SRCC, St. Stephen’s, etc.
Nice to Have
MBA from Tier 1 institutions such as IIM A, B, C or ISB
What You'll Do.
Own end to end delivery governance for enterprise AI agent deployments from sales handoff to go live and stabilization.
Lead the implementation planning process across scope
Ensure every enterprise deployment has a clear project plan
and delivery cadence.
Track deployment progress across multiple clients and ensure timely resolution of blockers.
Drive consistency in delivery quality
and implementation standards across the onboarding team.
Oversee client onboarding across product configuration
data source integration
communication channel setup
and adoption readiness.
Work with Client Onboarding Managers to understand client systems
and integration requirements.
Coordinate with product and engineering teams to ensure technical dependencies are resolved on time.
Review integration plans
and go live checklists for enterprise deployments.
Ensure smooth handoff from pre sales and sales teams into delivery
with clear scope and success criteria.
Act as senior delivery owner for enterprise clients during onboarding and implementation.
Manage senior client stakeholders across business
and operations teams.
Conduct steering committee reviews
project status updates
and escalation discussions with client teams.
Ensure clients are trained
and set up to realize early value from Paytm AI agents.
Maintain high client confidence through structured communication
and timely issue resolution.
Identify delivery risks early across scope
Build mitigation plans and escalation mechanisms to avoid deployment delays.
Run root cause analysis for delivery delays
or client escalations.
and business teams to resolve critical issues.
Maintain clear documentation of risks
Build standard onboarding playbooks
and implementation SOPs.
Define delivery metrics such as time to onboard
integration success rate
Create dashboards and review cadences to track implementation health across enterprise clients.
Improve onboarding processes continuously through post implementation reviews and client feedback.
Build scalable delivery systems that reduce dependency on individuals and improve implementation quality at scale.
Lead and mentor Client Onboarding Managers across enterprise delivery workstreams.
and quality expectations for the onboarding team.
Work closely with Enterprise GTM
Ensure clean handoffs across pre sales
and account management.
Build team capability in client communication
technical understanding
and issue resolution.
How You'll Work.
Team & Collaboration
Work closely with Enterprise GTM, Pre Sales, Product, Engineering, Security, Legal, Finance, and Support teams.; Ensure clean handoffs across pre sales, sales, onboarding, support, and account management.; Build team capability in client communication, technical understanding, project management, and issue resolution.
Communication Scope
client communication skills; structured communication; transparency; timely issue resolution; stakeholder communication
Process & Methodology
program management skills, ability to manage multiple deployments, timelines, dependencies, and escalations, implementation planning process across scope, timelines, milestones, dependencies, risks, and success metrics, clear project plan, ownership structure, escalation path, and delivery cadence
Full Job Description
## Description Client Onboarding Director, Inference and Agentic AI Location: Noida Company: Paytm About Paytm Paytm is a pioneer of digital payments in India, serving over 450 million consumers and 45 million merchants across payments, financial services, and commerce. Over the years, Paytm has built deep in-house capabilities across technology, data, and operations to operate at scale with high reliability. Paytm is building a full stack AI platform focussed on Inference and Agents, enabling large enterprises to deploy AI driven automation across sales, service, operations, and analytics. The Inference and Agentic AI team operates as a cross functional unit spanning engineering, product, data science, business management, and sales, and owns the full lifecycle of AI solutions from opportunity discovery to deployment and scale. Role Overview Paytm is looking to hire a Client Onboarding Director to own implementation delivery and client onboarding governance for Paytm’s AI Inference and Agentic AI products across enterprise clients. This is a managerial role that will lead Client Onboarding Managers and ensure that enterprise deployments move smoothly from sales closure to go live and early adoption. The role sits at the intersection of client teams, product, engineering, business, and sales, and is responsible for converting signed enterprise deals into successful, timely, and scalable deployments. The candidate will own delivery planning, integration governance, risk management, stakeholder communication, and post go live stabilization across enterprise AI agent deployments. The role requires strong program management, technical understanding, client handling, and ability to drive execution across multiple internal and external teams. Key Responsibilities Delivery Ownership and Implementation Governance Own end to end delivery governance for enterprise AI agent deployments from sales handoff to go live and stabilization. Lead the implementation planning process ac
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