Belmond
Luxury Travel
ClientManager,Singapore
“Client Manager, Singapore at Belmond. Skills: Revenue generation, Account management, Client relationship management, Sales action planning. Develop annual Strategic Sales Action Plan. Develop quarterly sales action plans”
What You'll Achieve.
Achieving revenue targets; Growing key accounts; Meeting established revenue targets; Increasing number of new active accounts; Achieving budgeted revenue
Industry & Context.
Market analysis; Performance analysis
Willingness to travel
What They're Looking For.
Must Have
3 years of experience in client management, 3 years of experience in sales, 3 years of experience in hospitality, 3 years of experience in luxury travel, Proven track record of achieving revenue targets, Proven track record of growing key accounts, Good understanding of transient sales, Good understanding of commercial performance analysis, Experience in account planning, Experience in lead conversion, Experience in client relationship management
Nice to Have
Proficiency in CRM systems, Sales reporting experience with OSC, Sales reporting experience with Tableau, Sales reporting experience with similar BI/reporting platforms, Experience with similar BI/reporting platforms
What You'll Do.
Develop annual Strategic Sales Action Plan
Develop quarterly sales action plans
Achieve revenue generation goals
Exceed revenue generation goals
Maintain personal contact with sales personnel
Ensure product knowledge is up to date
Align sales strategies
Establish collaboration with sales teams
Establish collaboration with revenue management teams
Establish collaboration with reservations teams
Qualify transient sales leads
Analyse account transient productivity
Evaluate account transient productivity
Ensure customer targets are met
Establish partner relationship with key contacts
Establish partner relationship with decision makers
Establish partner relationship with bookers
Establish partner relationship with influencers
Conduct product training to accounts
Host events with key accounts
Host events with clients
Communicate seasonal promotions
Support properties achieving revenue
Increase conversion ratio
Assist Director of Sales
Organize annual sales series
Organize strategic partners' sales events
Organize Belmond presence at trade shows
Plan educational trips
Escort educational trips
Attend industry functions
Attend industry meetings
Maintain relationships with industry colleagues
Provide feedback on market conditions
Provide feedback on market trends
Execute prospecting plan
Add new active accounts
Master usage of BI tools
Implement strategic analysis of markets
Implement strategic analysis of properties
Implement strategic analysis of account performance
Maintain database of owned accounts
Maintain database of contacts
Log sales activities into OSC
Prepare production reports
Prepare account management reports
Prepare sales reports
How You'll Work.
Team & Collaboration
Property-based sales personnel; Sales teams; Revenue management teams; Reservations teams; Director of Sales
Communication Scope
Product training; Sales reports
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