Guardian
ClientManager,Premier
“Client Manager, Premier at Guardian. Skills: Client retention, Client satisfaction, Client growth, Financial growth. Manage clients (100-1999 lives). Ensure client satisfaction goals”
What You'll Achieve.
Achieve client satisfaction goals; Achieve persistency goals; Achieve growth goals; Achieve profitability goals; Achieve yearly financial growth goals
Industry & Context.
Consultative problem-solver; Analyze data; Strategic thinking; Critical thinking
Up to 25% travel, Legally authorized to work in the United States
What They're Looking For.
Must Have
Minimum of 3 years experience, Account management experience, Sales experience, Customer service acumen, Analyze data to influence decisions, Leverage sales enablement technology, Proficiency in Microsoft Office suite, Proficiency in Tableau, Proficiency in Salesforce, Ability to flex environments, Adapt to changes, Exercise sound judgment, Deal with conflict, Advanced organizational skills, Advanced time management skills, Achieve required industry licensing within 90 days, Maintain license through CE requirements
Nice to Have
BA or BS degree, Equivalent work experience, Group insurance experience a plus, Demonstrated success dealing with brokers, Demonstrated success dealing with sophisticated clients
What You'll Do.
Manage clients (100-1999 lives)
Ensure client satisfaction goals
Ensure persistency goals
Ensure profitability goals
Build relationships with clients
Build relationships with brokers
Build relationships with consultants
Work with sales team on strategies
Manage client lifecycle
Drive solutions to benefit needs
Balance client needs with business needs
Achieve yearly financial growth goals
How You'll Work.
Team & Collaboration
Partner with clients; Partner with brokers; Partner with internal teams; Work with sales team; Collaborate across internal teams; Collaborative selling
Communication Scope
Presentation skills; Negotiation skills; Influencing skills; Virtual communication; Relationship building skills
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