ClientManager-InvestmentTradingSoftware,AVP

**(In office presence is expected)** **Candidates must possess solid Front-Office - solid depth in trading workflows.** Charles River focuses intently on delivering market leading and feature rich technology wrapped in an exceptional client service experience. As the Client Manager focused on Strategic clients, you will be responsible for client satisfaction, retention, and growth by ensuring the effective delivery of Charles River IMS projects, support and services while working closely with client senior leaders to ensure strategic alignment and strong, long-term partnerships. Client Managers serve a dual purpose – advocating for our clients within Charles River; and serving as a trusted advisor and direct point of contact for the client. As a Client Manager, you will work closely with and influence both internal and client business leaders and decision makers. You will leverage your sharp organizational and strong interpersonal skills to ensure Charles River continues to deliver exceptional client service experience, while advancing the goals of the organization. **Key Responsibilities** Charles River Client Managers are expected to actively manage a book of Charles River IMS accounts by: * Ensuring a high touch engagement model with clients, including regular onsite visits, project status calls and executive engagements * Developing relationships with senior client personnel to gain understanding of client strategy and CRD’s alignment to achieving their strategy * Sustaining a strong understanding of the Charles River IMS and keeping up-to-date with current functionality. * Maintaining frequent communication and collaboration with internal client account teams and Alpha business units. * Establishing long-term, strategic objectives for each client and measure success against account plan goals * Proactively ensuring effective client issue resolution, project delivery, response to information requests, and collaboration with other CRD teams * Assisting the intern