Marsh Commercial
Insurance
ClientManager/AccountHandler
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Client Manager/Account Handler at Marsh Commercial. Skills: Client management, Account handling, Insurance renewals, Mid-term adjustments. Input and maintain client details. Prepare renewal packs”
Industry & Context.
What They're Looking For.
Must Have
Client facing insurance experience, Good grades at A-Level, Good grades at GCSE, Maths and English at GCSE, Good communication skills, Good telephone manner, Excellent attention to detail, Excellent organisation skills, Proficiency in Microsoft Office
Nice to Have
Similar capacity experience, Similar responsibilities experience, Insurance customer service experience, Acturis knowledge, First role in insurance
What You'll Do.
Input and maintain client details
Prepare renewal packs
Perform pre-renewal checks
Update claims information
Check policy documentation
Process scheme renewals
Process mid-term adjustments
Handle client enquiries
Handle renewal requests
Answer incoming calls
Route calls efficiently
Take ownership of FNoL reports
Record cheques and payments
Record card transactions
Notify Finance Operations
Reconcile accounting queries
Maintain safe working environment
Perform ad hoc administration
How You'll Work.
Team & Collaboration
Work closely with colleagues
Communication Scope
Communication skills; Telephone manner
Full Job Description
## Company: Marsh Commercial ## ## Description: We are seeking a talented **Client Manager/Account Handler** to join our **Marsh Commercial/Bishop Skinner Team**. This role will be based in the**Witham** office**.** This is a hybrid role that has a requirement of working at least four days a week in the office after an initial probation period. In this position, you will take ownership of a diverse book of business, driving day-to-day operations such as renewals, mid-term adjustments, quotations, and promptly addressing client inquiries. Whether you bring experience as an Account Handler in commercial, personal lines, marine, or private client sectors—or you’re a passionate client-facing professional eager to dive into the marine insurance world—this role offers an exciting opportunity to grow with a global leader in insurance. Strong communication skills and the confidence to engage effectively with a variety of stakeholders are key to your success in this role. **We will rely on you to:** * Data inputting and maintenance of accurate client details, ensuring data is consistently updated as required. * Preparation of Scheme and open market renewal packs including pre-renewal checks and update of claims information within the required renewal timeframe. * Policy documentation checking against client computer records to ensure accuracy. * Process transactions on system for secured scheme renewals and mid-term adjustments. * Work closely with colleagues to ensure efficient and prompt handling of all matters, day to day enquiries and renewal requests/workflow. * Answering all incoming calls on the main-line numbers and routing calls efficiently and effectively to their destination. * Take ownership of First Notification of Loss (FNoL) reports to the Claims Unit. * Daily recording of cheques and payments received or card transactions and notification to/from Finance Operations. * Reconcile accounting queries. * Notice board updates. * General Housekeeping – maintaining a
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