Hagerty
ClientLiaison&Administrator
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Client Liaison & Administrator at Hagerty. Skills: customer service, administrative support, process management, cross-functional coordination, vendor/stakeholder management, operational metrics, resource planning, continuous improvement. delivering outstanding customer service and administrative support across Broad Arrow’s lending, auction, and private sale activities. Manage all loan onboarding and maintenance tasks”
What You'll Achieve.
delivering the best outcomes for clients
Industry & Context.
demonstrate problem‑solving skills
flexible to work evenings/weekends, ability to travel internationally for auctions as needed
What They're Looking For.
Must Have
Previous experience in a customer-facing administrative role, organizational skills, exceptional attention to detail, Positive, collaborative mindset with a emphasis on teamwork and delivering the best outcomes for clients, Excellent interpersonal and communication skills, both written and verbal, Ability to remain calm under pressure and demonstrate problem‑solving skills, Proven ability to prioritize tasks and manage workflow effectively to meet deadlines, including while working independently as part of a remote team, High degree of integrity, confidentiality, and work ethic
Nice to Have
Proficiency in European languages is a plus, particularly German, Dutch and Italian, Familiarity with public company requirements, including Sarbanes Oxley and key regulations, if applicable
What You'll Do.
delivering outstanding customer service and administrative support across Broad Arrow’s lending
and private sale activities
Manage all loan onboarding and maintenance tasks
and compliant deal process HPI registrations for UK and complete pre‑ and post‑payout checklists for compliance and audit
and credit searches to support due diligence
Oversee the collateral database
Update the loan administration system as loans transition into BAC funding lines
Build trusted client relationships
Serve as the primary liaison with internal Broad Arrow Group teams
Assist Broad Arrow Specialists with preparing term sheets
and other sales support materials
Support auction operations by processing catalog requests
bidder registrations and post-sale settlement
Provide onsite assistance during auctions and other events
Maintain accurate records in company database and external systems
Provide general administrative support across the EMEA business
Serve as a key point of contact for incoming inquiries (both email and phone)
How You'll Work.
Team & Collaboration
Work closely with Car Specialists to ensure clients have a smooth, positive experience; Serve as a primary liaison with internal Broad Arrow Group teams; collaborative mindset; teamwork
Communication Scope
Excellent interpersonal and communication skills, both written and verbal
Process & Methodology
Proven ability to prioritize tasks and manage workflow effectively to meet deadlines
Full Job Description
**Say hello to Hagerty** Hagerty is a company built by drivers for drivers. We put our members at the center of everything we do and are dedicated to making it easier and more enjoyable for enthusiasts to drive and celebrate the machines they love. We’re proud to be the world’s largest insurer of collectible and enthusiast vehicles and are home to the Hagerty Drivers Club, the world’s largest car club. Our Marketplace business presents live and digital sales across the U.S. and Europe, we host a number of driving events and concours, and our award-winning automotive journalists produce the most popular car magazine globally, alongside internationally awarded videos. We’re committed to Never Stop Driving. **Ready to get in the driver’s seat? Join us!** As **Client Liaison and Administrator** , you’ll be responsible for delivering outstanding customer service and administrative support across Broad Arrow’s lending, auction, and private sale activities. You’ll work closely with Car Specialists to ensure clients have a smooth, positive experience. **What you’ll do** _Broad Arrow Capital:_ * Manage all loan onboarding and maintenance tasks, including entering loans, uploading required documents and banking forms, setting up autopay, and updating client payment information * Maintain complete, organized, and compliant deal files; process HPI registrations for UK loans; and complete pre‑ and post‑payout checklists for compliance and audit * Conduct KYC, AML, and credit searches to support due diligence * Oversee the collateral database by reconciling liens, locations, insurance, title status, inspections, and supporting documentation * Update the loan administration system as loans transition into BAC funding lines * Build trusted client relationships through regular follow‑up, managing file updates, collecting required documentation (including insurance, signatures, and supporting materials), and supporting all payment‑related inquiries * Serve as the primary liaison with
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