ClientIntegrationSpecialist

A client’s onboarding experience can make or break the relationship, especially when that client has been acquired and is navigating change. Getting this right isn’t optional; it sets the tone for everything that follows. We’re looking for a Client Integration Specialist to lead the client experience during onboarding - helping newly acquired clients transition from their previous provider to First Focus with clarity, confidence, and a strong understanding of the value we deliver. Transitions like this are rarely just about technology. They’re about people, expectations, and trust. Clients are navigating change - new teams, new systems, new ways of working - and they need someone who can make that change feel structured, understood, and worthwhile. That’s where you come in. You’ll take ownership of the transition experience, helping clients not only understand _what_ is changing, but _why it matters_. You’ll clearly articulate how First Focus works, how our support model is different, and how that translates into better outcomes for their business. You won’t just coordinate activity behind the scenes. You’ll connect what was promised to what gets delivered, ensuring services are clearly understood, appropriately scoped, and aligned commercially from day one. Because the real measure of success isn’t whether the onboarding plan was followed - it’s whether the client feels confident, informed, and positive about the move to First Focus. First Focus is Australia’s leading Managed Service Provider, recognised by Cloudtango as Australia’s #1 MSP for nine years running. With more than 360 staff across Australia, New Zealand, and the Philippines, we’ve grown by delivering exceptional outcomes and building long-term client relationships, consistently raising the bar for what great service looks like. ### The impact you’ll make This role exists to ensure clients don’t just get onboarded. They buy into the First Focus way of working. You’ll guide clients through a critical mo