Twoconnect
Healthcare Technology
ClientImplementationSpecialist(Healthcare/DentalSoftware)-WFH
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optimal for Mid candidates.
“Client Implementation Specialist (Healthcare / Dental Software) - WFH at Twoconnect. Skills: Client Implementation, Project Management, SaaS Support. Manage client onboarding projects. Coordinate software implementations”
What You'll Achieve.
Ensure successful adoption of the platform; Enhance implementation quality and efficiency
Industry & Context.
Identify and resolve technical or data-related issues
What They're Looking For.
Must Have
Bachelor’s degree in Information Technology, Computer Science, Business Information Systems, or a related field, Minimum 3 years of experience in software implementation, data migration, or IT project coordination/support, organisational and project management skills, Excellent communication and stakeholder management skills, Sound technical aptitude and comfort working within Windows-based environments, attention to detail and commitment to following structured processes
Nice to Have
Experience managing client onboarding or migration projects in a SaaS environment, Experience working with dental practice management software or other healthcare systems, Familiarity with Zoho Projects or similar project management tools
What You'll Do.
Manage client onboarding projects
Coordinate software implementations
Configure and test software
Perform data and image migrations
Resolve technical or data-related issues
Maintain project documentation
Provide training and onboarding support
Contribute to process improvements
How You'll Work.
Team & Collaboration
Collaborate with internal teams (Support, Development, Product, and Sales); Work closely with clients
Communication Scope
Excellent communication; Stakeholder management
Process & Methodology
Manage client onboarding and implementation projects, Manage multiple client projects concurrently
Full Job Description
Our client, a growing software provider in the healthcare technology space, is seeking a Client Implementation Specialist to manage client onboarding and implementation projects. This role involves coordinating software deployments, data migrations, and system configuration while working closely with internal teams and clients to ensure successful adoption of the platform. Ideal candidates will have strong project coordination skills, technical aptitude, and experience supporting SaaS implementations or IT projects. * Manage client onboarding and implementation projects using Zoho Projects, ensuring all milestones and deliverables are achieved. * Coordinate and execute software implementations for new customers, legacy migrations, and add-on module installations. Specifically in a dental practice software context. * Collaborate with internal teams (Support, Development, Product, and Sales) to ensure seamless project delivery. * Configure and test software according to client workflows and requirements. * Perform data and image migrations, including database split and merge activities for legacy transitions. * Identify and resolve technical or data-related issues throughout the implementation process. * Maintain comprehensive documentation, project records, and client communication. * Provide training and onboarding support to ensure successful adoption of the platform. * Contribute to ongoing process improvements to enhance implementation quality and efficiency. * Other role specific duties as they arise. **Requirements** * Bachelor’s degree in Information Technology, Computer Science, Business Information Systems, or a related field. * Minimum 3 years of experience in software implementation, data migration, or IT project coordination/support. * Strong organisational and project management skills, with the ability to manage multiple client projects concurrently. * Excellent communication and stakeholder management skills. * Sound technical aptitude and comfort work
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