State Street
ClientImplementation&ServiceTeamlead
“Client Implementation & Service - Team lead at State Street. Skills: Service Delivery, Risk Management, Operational Excellence. Deliver high-value custody and accounting services. Act as a client advocate”
What You'll Achieve.
ensuring seamless, accurate, and timely delivery of custody services; meet deadlines with 100% accuracy; minimize risk events; ensuring adherence to regulatory and internal standards; ensure seamless processing and accuracy; drive efficiency initiatives; ensure key performance reporting is accurate and timely; Ensures superior client satisfaction; ensuring client issues are satisfactorily resolved
Industry & Context.
Advanced analytical skills; attention to detail; resolve operational issues; Proactive identification of client needs; potential internal issues impacting client satisfaction; Exercise discretion and judgment
What They're Looking For.
Must Have
5–7+ years’ experience in Custody, knowledge of financial instruments, Bachelor’s degree in Finance, Accountancy, or Business-related field, Excellent English language skills
Nice to Have
Client service experience, MBA/CFA accreditation
What You'll Do.
Deliver high-value custody and accounting services
Act as a client advocate
Define and assess the risk environment
perform Risk and Control Assessments
Assist with compliance reviews
Monitor interdepartmental deliveries
Liaise with Centers of Excellence
Train and coach colleagues
Oversee contract and SLA documentation
Manage change initiatives
How You'll Work.
Team & Collaboration
Monitor interdepartmental deliveries; Liaise with Centers of Excellence (COEs), shared services, and other business units to resolve operational issues; Train and coach colleagues; contribute to performance appraisals
Communication Scope
verbal and written communication; Excellent English language skills
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