Us
Financial Services
ClientImplementation&Service,SeniorAssociate
Neural analysis suggests this role is
optimal for Senior candidates.
“Client Implementation & Service, Senior Associate at Us. Skills: Client Service, Financial Operations. Respond to day-to-day queries. Manage internal inquiries”
What You'll Achieve.
Ensure timely resolution of issues; Maintain high level of service
Industry & Context.
Analytical skills
Work flexible hours, Work long hours, Work on Singapore public holidays
What They're Looking For.
Must Have
3 to 5 years' experience in financial operations, 3 to 5 years' experience in custody services
Nice to Have
Degree holder, Diploma holder
What You'll Do.
Respond to day-to-day queries
Manage internal inquiries
Manage external inquiries
Assist in developing relationships
Research client inquiries
Respond to trade inquiries
Respond to cash inquiries
Respond to corporate event inquiries
Respond to market practice inquiries
Coordinate with State Street site offices
Ensure timely resolution of issues
Develop communication relationships
Develop interpersonal relationships
Maintain high level of service
Resolve client queries
Build working relationships
Provide accurate responses
Provide timely responses
Research using internal sources
Research using external sources
Liaise with internal contacts
Liaise with external contacts
Maintain effective communications
Identify issues proactively
Escalate issues to appropriate parties
Perform operational tasks
How You'll Work.
Team & Collaboration
Global Client teams; Investment Managers' operations teams; Internal contacts; External contacts
Communication Scope
Interpersonal skills
Full Job Description
**Who we are looking for** To provide the highest level of client service to Clients' /Investment Managers’ Operation teams based in the Asia region, by effectively responding to their day-to-day queries. Candidate is responsible for the management of internal & external inquiries and assisting in the development of a full multi-level relationship with Client/Investment Managers. Research and respond to all inquiries raised by the Clients' /Investment Managers’ Operation teams that would include enquiries on trade, cash, corporate events and market practices. The candidate should have the ability to coordinate with all State Street site offices to ensure timely resolution of issues. Develop good communication and interpersonal relationship with Clients' / Investment Managers’ Operation teams and to maintain the high level of service that is currently being provided to all the Clients' /Investment Managers’ Operation teams. **Why this role is important to us** The team you will be joining is a part of State Street Global Services (SSGS). SSGS gives asset owners and managers access to the essential financial tools they need to deliver effective investment solutions. From core custody, accounting, fund administration and shareholder recordkeeping, to complete operations solutions and servicing for alternative assets like OTC derivatives, private equity and real estate, SSGS’ tools help our clients make better investment choices and act on growth opportunities. Join us if making your mark in the financial services industry from day one is a challenge you are up for. **What you will be responsible for** As Client Services Manager, Client Delivery Manager you will * Resolution of all types of queries raised by Client /Investment Manager operations’ teams * Focus on building strong working relationships with global Client / Investment Managers’ operations teams * Provide accurate and timely responses to queries raised by Clients' / Investment Managers’ operations teams * R
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