ClientImplementationServiceAnalystII

## Accountabilities You will manage end-to-end client implementation activities, from system configuration and setup through validation and launch, ensuring each deployment meets client requirements and business standards. You will also coordinate across internal teams to deliver a smooth onboarding experience and resolve issues quickly. Plan, configure, and deploy software solutions for dealership clients based on contract requirements Serve as the primary client contact during implementation, providing updates, guidance, and issue resolution Configure and validate system settings across platforms such as CRM, DMS, and digital contracting tools Coordinate with project management and training teams to support onboarding and client readiness Manage multiple concurrent implementations while tracking risks, timelines, and deliverables Troubleshoot technical and functional issues, escalating when necessary and ensuring resolution Conduct final system testing and validation prior to client go-live Ensure client expectations are met through clear communication and structured implementation processes Requirements This role requires a blend of technical aptitude, client-facing experience, and strong organizational skills in a fast-paced, deadline-driven environment. Bachelor’s degree and 2+ years of relevant experience, or equivalent combination of education and experience Strong understanding of automotive dealership systems, including CRM, DMS, and digital contracting workflows Experience in client implementation, customer success, or technical service roles preferred Familiarity with Salesforce or similar CRM platforms Strong communication skills, both written and verbal, with the ability to explain technical concepts clearly Excellent organizational and multitasking abilities in a high-volume environment Problem-solving mindset with the ability to identify and resolve issues proactively Proficiency in Microsoft Office tools (Word, Excel, PowerPoint, Outlook, Teams) Abil